Austin 12 (Riverside/S Pleasant) RX Tech - Pharmacy Care Representative - Part time

We need to output HTML fragment with sections: Responsibilities, Qualifications (maybe also Requirements). The posting includes "Responsibilities Job Summary: ..." then "Key Responsibilities & Essential Functions:" then bullet-like paragraphs. Then "Qualifications & Key Requirements:" with subparts: Age Requirement, Work Experience, Knowledge/Skills/Abilities, Education, Licenses/Certifications, Physical Demands & Working Conditions. We must not repeat job title as heading. Use

for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can have

Responsibilities

and

Qualifications

(or maybe Requirements). The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose Responsibilities and Qualifications. Possibly also Requirements but we can combine. We need to use

• for any list of duties/requirements/benefits, and

  for prose. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. The posting includes some generic statements like "The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list..." That's boilerplate; we should remove it. Also "Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations." That's also generic; maybe remove. Also "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." Remove. Also "Last revised: 12/01/2021" maybe minor metadata; we can fold into a short

  or drop it. Probably drop. We need to keep all substantive details: responsibilities broken into categories: Customer Service / Patient Care, Inventory Management, Compliance / Sanitation. Within each, there are many bullet-like sentences separated by semicolons. We need to turn each into

• items. Probably each sentence separated by semicolon is a separate duty. We'll need to parse. Let's extract responsibilities: Customer Service / Patient Care: - Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care - Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner - Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO - Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area - Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.) - Directs customers to counseling window for Pharmacist consultation - Obtains /returns tills from bookkeeping; processes customer transactions at register - Maintains manual signature capture receipts; scans into RXEVO in a timely fashion - Properly processes / clears prepaid prescriptions - Ensures all prescription deliveries are finalized; prints RX delivery ledger daily - Completes contact patient queue - Files / maintains prescription hard copies - Assists Technicians and Pharmacists to ensure complete, efficient production for the shift - Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events - Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps - May participate in other professional services activities Inventory Management: - Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short - Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies) - Complies with Return to Stock SOP to locate prescriptions via inventory management queue - Ensures caps, vials, bags, etc., are correctly stocked - Records fridge and freezer temperature logs Compliance / Sanitation: - Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI) - Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions - Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable - Complies with Central Fill check-in procedures - Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines - Removes trash from department; complies with trash compactor processes Now Qualifications & Key Requirements: Age Requirement: 18+ Work Experience: Experience in retail; experience in pharmacy a plus; Experience working in a fast-paced environment Knowledge/Skills/Abilities: - Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs - Strong communication and customer service skills - Mathematical skills (including calculating measurements) - PC skills, including MS Office and H-E-B software and programs required by the job - Cash-handling skills - Ability to maintain composure in high-stress situations - Ability to demonstrate strong telephone etiquette - Ability to manage multiple priorities and shift focus between tasks - Ability to work in a team environment - Ability to work with little direct supervision - Willingness to cross-train Education: High School Diploma or GED or equivalent Licenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation) Physical Demands & Working Conditions: - Function in a fast-paced, retail, office environment - Work rotating shifts, including nights and weekends - Stand for extended periods (up to 12 hours) - Regularly lift 30 lbs or more - Fulfill vision requirements for the job, specifically close vision and color vision - Maintain H-E-B Rx screener status, including required recertification We should not include sections like Benefits, Pay, Schedule unless present. Not present. We need to output HTML fragment only, no /. Use

  for sections. Use

  • for lists. Use

    for prose (like job summary maybe). The "Job Summary:" line is part of responsibilities heading? The posting says "Responsibilities Job Summary: As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations." That's a prose summary. We can put that as a

    under Responsibilities heading before the list. We should not repeat job title as heading. So we start with

    Responsibilities

    then

    Job summary text.

    then maybe subheadings? Not required but we could keep categories as

    ? Not allowed? Only

    for section headings. Could use

    but not specified; better to keep categories as or just part of list items. Probably we can keep categories as

    but not required. Safer to just include them as part of list items with leading bold text? But we need to preserve all substantive information; we can keep the category headings as part of the list item text. Thus:

    Responsibilities

    As a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations.

    • Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
    • Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner
    ...

    Then

    Qualifications

    Maybe we split into sub-sections? Could use

    Qualifications

    then

    Age Requirement: 18+

    etc. But we need to use

    • for any list of duties/requirements/benefits. So for Work Experience, Knowledge/Skills/Abilities, etc., we can use lists. We could structure:

      Qualifications

      • Age Requirement: 18+
      • Work Experience: Experience in retail; experience in pharmacy a plus; Experience working in a fast-paced environment
      • Knowledge/Skills/Abilities:
        • Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
        • Strong communication and customer service skills
        • Mathematical skills (including calculating measurements)
        • PC skills, including MS Office and H-E-B software and programs required by the job
        • Cash-handling skills
        • Ability to maintain composure in high-stress situations
        • Ability to demonstrate strong telephone etiquette
        • Ability to manage multiple priorities and shift focus between tasks
        • Ability to work in a team environment
        • Ability to work with little direct supervision
        • Willingness to cross-train
      • Education: High School Diploma or GED or equivalent
      • Licenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)
      • Physical Demands & Working Conditions:
        • Function in a fast-paced, retail, office environment
        • Work rotating shifts, including nights and weekends
        • Stand for extended periods (up to 12 hours)
        • Regularly lift 30 lbs or more
        • Fulfill vision requirements for the job, specifically close vision and color vision
        • Maintain H-E-B Rx screener status, including required recertification
      But note: The instruction: Use
      • for any list of duties/requirements/benefits, and

        for prose. So we should not have nested

        inside
        • ? It didn't forbid nesting. It says use
          • for any list. So nested lists are okay. We need to ensure we don't include boilerplate like "The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position..." etc. We removed those. Also we need to not include "Last revised: 12/01/2021". Could drop. Now produce final HTML fragment. Check that we didn't miss any responsibility items: Let's list all from original: Customer Service / Patient Care: - Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care - Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner - Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO - Generates prescription-related paperwork; files / retrieves