Austin 09 (Allandale) Produce - Perishables Rep - Full time

About the role

As a Perishable Representative, you are responsible for providing a well-stocked and well-maintained department while providing superior customer service. You will prepare, package, and merchandise fresh product on a daily basis, while maintaining all department and food safety / sanitation standards.

Key responsibilities

• Customer Service: Provides superior customer service; takes orders from customers by telephone or in person; answers customer questions regarding products and assists them with selections
• Food Service: Prepares, packages, and merchandises fresh product; slices, packages, labels, and rotates products; scans in items on Telxon for production; assists in technical areas as needed
• Sales: Merchandises product effectively; uses suggestive selling techniques to meet customer needs and build department sales; makes regular announcements related to freshly-produced items to increase sales
• Food Safety / Sanitation: Cleans and sanitizes display cases; properly operates / maintains equipment; complies with H-E-B food safety and sanitation standards; complies with departmental SOPs and store operating procedures

Department-specific responsibilities

• Aguas: Peels, cuts, and chops fresh fruits and vegetables; prepares fresh specialty drinks and food products specific to the Aguas department
• Floral: Designs floral arrangements; provides a variety of fresh, quality products; designs and executes merchandising programs; tracks seasonal record when appropriate
• Market: Cuts, trims, and prepares meat for service meat counter and self-service counter; ensures proper product rotation and storage; maintains coolers and freezers; weighs, prices, and packages selections; operates power meat prep and process equipment
• Produce: Stocks and rotates product to ensure freshness; assists floral department when needed; communicates product knowledge to customers by explaining and providing samples; cuts, wraps, and prices produce to be placed on sales floor; maintains signing program
• Seafood: Knowledgeable about various fish and shellfish; weighs, prices, and packages selections; maintains coolers and freezers

Qualifications

• Age requirement: 18+
• HS Diploma or GED (or equivalent)
• Customer service and communication skills
• Computer systems knowledge (Telxon, ACR, label machine)
• Strong customer service and interpersonal skills
• Reading, writing, planning, and organizing skills
• Completion of Company Orientation and Safety Training

Physical demands

Function in a fast-paced retail environment while staying attentive to customer needs. Physical requirements vary by department:

• Market: Constantly reach at waist; frequently stand, walk, pivot, push/pull arms, grasp, cervical flexion; frequently exposed to wet, cold conditions; occasionally reach overhead, at shoulder, knee, and floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, and perform fine motor movements; occasionally exposed to hot conditions, ambient temperatures, and loud noise; ability to lift 90 lbs and manage in excess of 90 lbs
• Seafood: Constantly reach at waist; frequently stand, walk, pivot, push/pull with arms, grasp; frequently exposed to wet, cold conditions; occasionally reach overhead, at shoulder, knees, and floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; occasionally exposed to hot conditions, ambient temperatures, and loud noise; ability to lift 50 lbs and manage in excess of 50 lbs

Partners must never lift beyond their own safe lifting limit. If an item is too heavy, break the box down into lighter components or ask for assistance from another Partner or manager.