Austin 06 (Parmer/MoPac) RX Tech - Pharmacy Tech - Full time

About the Role

As an H-E-B Pharmacy Tech, you'll work in a team environment, helping ensure we exceed patient expectations while delivering excellent, accurate, and efficient services.

Responsibilities

• Pharmacy Operations:
  • Role models and provides superior customer service and service standards.
  • Promotes and embodies "Greet, Ask & Thank" and H-E-B telephone strategies.
  • Manages exception station and solves third-party issues.
  • Receives and processes written prescriptions using RxEVO; verifies complete patient information; processes third-party prescriptions; manages adjudication review.
  • Coordinates Rx screening events, flu shot scheduling, immunization scheduling, and future events; may handle other Professional Services activities.
  • Maintains H-E-B Rx screener status and participates in screening events.
  • Assists with pharmacy operations tasks (e.g., recalls, offsite record storage, DSD reconciliation, out-of-date/dead stock returns, department communications).
  • Orders and manages inventory; processes invoices daily.
  • Reviews Warehouse and DSD orders; checks deliveries for accuracy; notifies vendors of discrepancies; makes necessary adjustments.
  • Maintains automated prescription processing equipment (e.g., Kirby Lester, ScriptPro), including calibration, maintenance, and stocking.
  • Applies computer troubleshooting and prescription application overview.
  • Processes RxIMS reports (count compliance, no location inventory, order overrides, etc.).
• Compliance:
  • Performs prescription assembly; hand-counts controlled medications; measures liquids; reconstitutes antibiotics; verifies and labels prescriptions by 7-point check.
  • Ensures privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA.
  • Ensures compliance with Central Fill check-in procedures.
  • Participates in Pharmacy Partner compliance with ORT, 5-S, and Pharmacy Standards Review.
  • Ensures proper return-to-stock (RTS) procedures; organizes and presents pharmacy shelves.
  • Supports Pharmacy Manager in facility and office maintenance; ensures 5-S compliance.

Qualifications

• Age Requirement: 18+
• Work Experience:
  • 3+ years of pharmacy experience (preferred)
  • 1+ years as an active retail Certified Pharmacy Technician
  • Experience in a fast-paced environment
• Knowledge/Skills/Abilities:
  • Working knowledge of pharmacy management tasks and H-E-B RxEVO system
  • Understanding of H-E-B Pharmacy Standard Operating Procedures (SOPs)
  • Advanced communication and telephone etiquette skills
  • Intermediate computer skills (MS Office, Windows, RxEVO, RxIMS, PartnerNet, Workforce Manager)
  • Mathematical skills, including measurements
  • Ability to manage multiple priorities and work independently
  • Composure in high-stress situations
  • Team-oriented and open to cross-training
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications:
  • Active Texas registration as Certified Pharmacy Technician (CPhT)
  • RxEVO certification
  • H-E-B Screener certification and other required training (HIPAA, FWA, MethGuard, etc.)

Physical Demands & Working Conditions

• Fast-paced retail/office environment
• Rotating shifts (including nights and weekends)
• Extended standing (up to 12 hours)
• Regular lifting of 30+ lbs
• Repetitive hand/finger motions
• Close and color vision requirements

Last revised: 9/1/2012