Austin 03 (41st/Red River) True TX BBQ - Order Taker/Runner - Part time

Responsibilities

• Build strong relationships with customers in varying situations
• Take orders from customers; assist with menu/beverage selections, including alcoholic beverages
• Provide detailed information on menu items, specials, beer, and wine
• Serve food, drink, and products to guests
• Process cash, check, debit, and credit transactions accurately and quickly
• Use suggestive selling techniques to meet guest needs and build department sales
• Interact positively with customers in person, on the phone, or through technology
• Assist with catering orders as needed
• Address complaints and resolve problems in a way that builds relationships
• Model teamwork to ensure a great guest experience
• Prepare, package, and merchandise product
• Assist in technical areas as needed
• Ensure compliance with TABC regulations and department/store standard operating procedures
• Bus and clean tables; perform deep clean of dining, ordering, and bar areas as needed
• Maintain beverage station and bar areas
• Maintain sanitation in food/beverage prep areas and display cases
• Properly handle, operate, and maintain equipment

Qualifications & Key Requirements

• Age Requirement: 18+
• Work Experience: 1+ years of experience in customer service
• Experience in restaurant Point of Sale (POS) systems (preferred)
• Working understanding of nutrition values and ingredients
• Advanced communication, interpersonal, and customer service skills
• Organization and planning skills
• Computer skills
• Reading/writing skills
• Ability to handle guest feedback and resolve problems effectively
• Ability to maintain a smile while balancing multiple priorities
• Completion of Alcohol Seller Training/Cash Handling training upon hire

Physical Demands & Working Conditions

• Function in a fast-paced, retail environment
• Work extended hours and/or rotating schedules
• Safely maneuver around moving mechanical parts
• Constantly reach at waist and grasp
• Frequently exposed to fumes or airborne particles and toxic or caustic materials
• Frequently stand and walk
• Frequently exposed to wet and cold conditions
• Occasionally reach overhead, at shoulder, at knee, and at floor; bend, stoop, squat, crouch, kneel, climb stairs, pivot, twist, push/pull with arms, pinch, perform fine motor movements, and shoulder circumduction
• Occasionally exposed to heat, ambient temperatures, and loud noise
• Ability to lift 50 lbs and manage in excess of 50 lbs