Austin 02 (IH35/William Cannon) Connect Demo - Selling Demo Lead - Full time

About the Role

As a Selling Demo Lead, you'll provide superior customer service and leadership while performing selling and hospitality events. You'll supervise, manage inventory, communicate, plan, and train/develop Partners.

Responsibilities

• May serve as backup to Department Manager; typically works opposite shift to Manager.
• Makes recommendations on hiring, promoting, rewarding, disciplining, and resolving Partner-related matters.
• Trains Partners; directs work; addresses complaints; resolves issues.
• Influences department work schedule; ensures consistent, constant coverage for the kitchen and cart.
• Assists Manager in setting daily, weekly, and period goals.
• Ensures Partners read, understand, sign, and follow all required policies.
• Coordinates department activities in the absence of a Manager.
• Assists Manager in maintaining communication with all Connections Team Partners.
• Assists with communication and follow-through for all cart selling event activities.
• Reviews daily sales and additional reports to understand success metrics.
• Uses reporting tools to prepare and communicate key performance indicators (KPIs) and results.
• Contributes to future event planning; shares insights on food trends, restaurant experiences, and customer preferences.
• Performs back-up or prep duties when needed.
• Follows customer service and hospitality model to connect with customers, building community and driving loyalty.
• Creates an atmosphere of celebration by participating in total store events.
• Engages customers with enthusiasm, sharing product knowledge, samples, and savings information.
• Reviews educational materials and experiences products prior to each scheduled event.
• Ensures A+ Standards of merchandising and signage for all cart and kitchen events.
• Assists with event space planning and ensures product displays are built and maintained.
• Prepares, stages, executes, and closes events, including product, equipment, supplies, safety/sanitation needs, and marketing materials.
• Provides excellent customer service; answers product-related questions and helps customers locate merchandise.
• Offers advice on product use in menu and meal planning; suggests multiple uses for ingredients.
• Executes demo events using suggestive selling techniques and advanced product knowledge.
• Develops and maintains relationships with subject matter experts in each department.
• Ensures compliance with federal, state, and H-E-B food safety regulations and department SOPs.
• Attends required food safety and related trainings.
• Ensures all equipment is in good repair and working order.
• Maintains proper personal protective equipment for the department.

Requirements

• 21+ years of age.
• 1+ years of experience as an H-E-B Selling Demo Specialist or comparable experience.
• Advanced knowledge of H-E-B systems and processes (e.g., scheduling, recipe authoring, inventory management, product ordering, display planning, sales data, MS Office, internal websites, H-E-B mobile apps).
• Strong knowledge of OSHA guidelines (preferred).
• Expert customer service skills.
• Advanced communication, interpersonal, and influencing skills.
• Advanced merchandising skills.
• Ability to demonstrate formal/informal leadership.
• Ability to communicate product ingredients and recipe components to inform customers with allergy or dietary concerns.
• Ability to safely cook and follow food safety guidelines.
• Ability to read and interpret documents.
• Ability to manage multiple priorities and shift focus between projects.
• Ability to work flexible hours, including weekends.
• Passion for customer service and hospitality.

Qualifications

• Wine certification or similar experience.
• Basic Cooking certification or similar experience.
• Completion of or ability to complete TABC Certification.

Physical Demands & Working Conditions

• Constantly stand, reach at waist, and grasp.
• Occasionally walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, and perform fine motor movements.
• Occasionally exposed to cold & hot temperatures, loud noise, wet conditions.
• Ability to lift 35 lbs and manage more than 25 lbs.

Measurements noted are generally defined as: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day.