Aurora Response and Support Call Center (Healthcare/Mental Health)

Responsibilities

• Manage activities securely and confidentially while maintaining professional therapeutic boundaries
• Operate a multiple-line telephone system and respond to calls promptly
• Prioritize a variety of incoming calls/emails and direct to appropriate resource
• Provide assistance/support while utilizing problem resolution techniques
• Analyze and de-escalate calls as necessary, remaining calm in any type of situation
• Document telephonic support services and maintain accurate schedules
• Write reports and correspondence
• Conduct calendar/appointment reminders or modifications
• Communicate training tracking/documentation to corporate office
• Effectively present information to individuals, small groups, staff, and management
• Provide team support and assistance in orientation/training of new team members
• Answer questions clearly, completely, and precisely
• Creatively problem solve, implement organizational multi-tasking, and provide excellent customer service in demanding situations
• Attend department/management meetings as scheduled
• Ensure safe work practices
• Perform other duties as assigned

Qualifications

• Passionate and committed to working in a call center environment
• Experience in managing multiple tasks and prioritizing responsibilities
• Strong interpersonal and communication skills
• Ability to remain calm and professional under pressure
• Proficiency in using a multiple-line telephone system
• Knowledge of basic problem-solving techniques
• Basic computer skills including word processing and scheduling software

Benefits

• Option to get paid before payday
• Employee discount - Verizon and Dell
• Health Insurance (including Life, Dental)
• Vacation/Personal Hours
• Employee Stock Ownership
• 401-K
• Aurora Achievement Program
• Longevity Bonus for Part Time or Full Time Employees
• Casual dress (no uniforms), fun work atmosphere