Audit Supervisor (NA)

About the role

The National Accounts Audit Supervisor supports the Billing Manager by overseeing audit activities related to billing operations. This role ensures that billing processes are compliant with internal controls and external regulations. The Audit Supervisor works closely with the billing team and other departments to identify and resolve issues while assisting in continuous improvement of the audit process.

Responsibilities

• Supervise daily operations of Audit Specialists, provide guidance, deliver performance feedback, and manage administrative tasks.
• Enhance audit processes to drive efficiency, ensure quality, and ensure timely completion of word orders.
• Develop and implement training materials to educate team members on new or updated processes and support their professional growth.
• Act as a liaison with other departments like Billing and Sales to address audit findings and escalate complex issues to management.
• Ensure all customer billing requirements and company standards are met, including the review of necessary documentation.
• Prepare and review accurate and complete audit reports to support management's review and decision-making.
• Conduct regular one-on-one meetings to set performance goals, provide support, and offer career development guidance.
• This position has supervisory responsibilities.

Requirements

• High School diploma or equivalent is required.
• Associate or bachelor’s degree, preferred.
• Combining experience in accounting, finance or business administrative supervisory practices of 1 or more years with education is desirable.
• Previous experience with accounting or financial audits, preferred.
• Previous experience with supervision preferred.

Skills

• Understanding of billing invoice standards and customer SLAs related to billing.
• Exceptional attention to detail to ensure accuracy in audit processes.
• Capability to enforce compliance with established audit procedures.
• Skill in delivering responsive, high-quality customer service.
• Ability to identify and resolve problems.
• Advanced proficiency (knowledge) with Microsoft Office 365.
• Instills Trust
• Communicates Effectively
• Demonstrates Customer Focus
• Takes Initiative
• Makes Quality Decisions
• Drives Growth
• Ensures Accountability
• Drives Results

Work environment: In office environment; prolonged periods sitting at a desk and working on a computer; must be able to lift up to 15 pounds at times. No planned business travel required.