Audiology Secretary

Are you a problem solver at heart? Do you have excellent organization and customer service skills? Can you multi-task in a busy environment? Albany ENT & Allergy Services is looking for an Audiology Secretary to provide support to audiologists in performing routine tasks that do not require the training of a licensed audiologist. This position offers flexible, hybrid work arrangements in either our Albany or Saratoga Spring offices. Training will be completed in-person on-site in Albany before transitioning to a hybrid arrangement.

Responsibilities

• Communication
  • Conducts verbal and written communication with patients via the patient portal, SEngage portal, telephone, and in-person with professionalism and respect.
  • Assists patients with concerns or feedback, directing patients to the Patient Feedback Form or supervisor as appropriate.
  • Schedules various specialty appointments with the audiologist or hearing instrument specialist, and coordinates physician and physician assistant appointments as appropriate.
  • Responds to walk-in patient needs presented by the administrative staff, assists with on-site staff to address needs as they arise.
  • Contacts and responds appropriately to internal and external customers on behalf of patients and clinical staff, via telephone, email, or web-based vendor portals, in compliance with HIPAA regulations.
  • Educates patients on insurance benefits and hearing aid procurement process.
  • Works collaboratively with the team to ensure the completion of all tasks and response to all voicemails within 24-48 hours.
  • Ensures all outside testing orders are received and appropriately documented prior to the start of the appointment time.
• Recordkeeping
  • Documents all patient and pertinent patient-related communications in the electronic medical record.
  • Collects payments from patients, as appropriate.
• Teamwork
  • May participate as a backup for assisting in play-based audiometry for children and patients with additional testing needs, when in the office.
  • May serve as a backup for assisting with sterilizing and cleaning clinic equipment and motivational toys used in play-based audiometry, in accordance with OSHA and department directives, when in the office.

Requirements

The ideal candidate is a customer service expert with excellent attention to detail.

Pay

$18.00 to $21.00 per hour, dependent upon the individual’s skills, education, experience, and qualifications.

Benefits

• Health insurance
• Generous paid time off
• Paid holidays
• Consistent schedule with no weekend hours

Albany ENT & Allergy Services has been named a Best Place to Work in the Capital Region for 2023, 2024, and 2025.

Schedule

Consistent schedule with no weekend hours.