Audiology Assistant (Full-time) - Audiology (Boulder, CO)

Job Duties

• Appropriately answer/demonstrate general hearing and service issues questions, including but not limited to: hearing aid insertion.
• Perform in office repairs, battery/hearing aid checks, and cleanings.
• Enter all audiograms into the NOAH software.
• Prepares examination/treatment rooms for provider's use by ensuring that appropriate supplies, equipment, and instruments are available and ready on a daily basis.
• Maintains examination/treatment rooms in a neat and orderly manner.
• Provides additional basic instructions and basic information to patients regarding medical care as ordered by the provider (i.e., use of specific medications, etc.).
• Correctly schedules appointments according to provider preference and scheduling protocol.
• Displays awareness of and compliance with scheduling changes.
• Utilizes scheduling protocol as needed for each department and assists in updating as needed.
• Participates in on-going Electronic Medical Records (EMR) learning opportunities.
• Communicates with department providers any EMR clerical duties that could assist the back office.

Required Experience

• Must use good judgment, professionalism and discretion when screening telephone calls, answering inquires and relaying appropriate information.
• Able to work under pressure and maintain phone etiquette using tact and diplomacy.
• Ability to communicate effectively and provide excellent customer service.
• Strong computer and data entry skills, specifically in Excel.
• Knowledge of medical terminology and HIPAA compliance, preferred.

Education

• Undergraduate/Graduate degree in Hearing Sciences.
• Four (4) years of previous work experience involving public contact, preferably in health with heavy phone experience.
• Previous experience with patient scheduling in a hospital or clinic setting, highly desired.
• Bi-lingual ability (Spanish), a plus.