Audiology Administrative Technician - Otolaryngology - Holy Redeemer and Cherry Hill
Jefferson Health · Philadelphia, PA · 1 mo ago
AdministrativeFull-time
Essential Functions
- Aid audiology providers with patient flow and clinical support activities
- Support hearing aid walk-in clinic services, including troubleshooting and triage
- Provide support for unscheduled patient needs and escalate concerns appropriately
- Support patient communication for appointments and follow-up care
- Assist with intake, check-in/out, and staffing coverage as needed
Hearing Aid & Cochlear Implant Device Lifecycle Management
- Coordinate ordering, receiving, tracking, and preparation of devices
- Manage repairs and returns including patient communication
- Maintain accurate documentation in Electronic Medical Record and Hearing Aid/Cochlear Implant Database
- Support follow-up processes and continuity of care
Operational Workflow & Clinic Efficiency
- Support scheduling workflows and chart preparation
- Perform chart review to improve scheduling accuracy
- Maintain clinic flow and support patient access
- Collaborate across teams to improve throughput
Equipment & Clinic Readiness
- Perform routine equipment checks and coordinate calibration
- Maintain supplies and clinic readiness
- Monitor and order inventory as needed
Program & Administrative Support
- Support specialty programs (Progressive Tinnitus Management/PTM)
- Departmental initiatives (1394 Patients to be Scheduled Work Queue)
- Affiliate with workflow and operational tracking
- Participate in training and continuing education
Other Responsibilities
- Travel between locations as required
- Provide cross-site coverage
- Assist with events and outreach
- Perform other duties as assigned