AUDIO-VISUAL & COLLABORATION ENGINEER

About the role

This role bridges hardware engineering and cloud collaboration technologies to deliver seamless hybrid communication across the enterprise. The engineer will own the end-to-end conference room ecosystem, including hands-on integration of Poly and Microsoft Surface Hub systems, project management, vendor coordination, and ITIL-aligned service delivery.

Responsibilities

• Implement, configure, maintain, and troubleshoot advanced AV solutions for standard conference rooms, executive suites, and situation rooms.
• Administer and support enterprise Unified Communications (UC) platforms, including Microsoft Teams and Zoom.
• Lead conference room deployment projects from planning and design through implementation, testing, and production rollout.
• Manage AV vendors, equipment procurement, external service contractors, warranties, and escalations.
• Provide Tier 2/3 technical support for complex AV and UC incidents using ServiceNow and ITIL-based service management processes.
• Configure and support Poly/Polycom systems and Microsoft Surface Hub devices.
• Serve as the primary technical point of contact for AV and collaboration technologies, working closely with IT teams, vendors, executives, and end users.
• Ensure AV environments comply with enterprise standards, security requirements, and operational best practices.

Qualifications

• Certified Technology Specialist (CTS) certification required.
• Proven experience engineering and supporting enterprise AV hardware, particularly Poly/Polycom systems and Microsoft Surface Hub.
• Strong hands-on experience configuring and supporting Microsoft Teams Rooms and Zoom Rooms.
• Solid understanding of ITIL principles and hands-on experience with ServiceNow for incident, request, and asset management.
• Experience leading conference room deployments, technical projects, and enterprise AV rollouts.
• Strong vendor management and procurement experience.
• Excellent troubleshooting, analytical, project management, and organizational skills.
• Strong verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.