Audio-Visual & Collaboration Engineer

About the role

Randstad is seeking a skilled Audio-Visual & Collaboration Engineer to design, deploy, and manage state-of-the-art meeting spaces and situation rooms for our premier client in Philadelphia, PA. In this role, you will bridge hardware engineering and cloud collaboration software, ensuring seamless hybrid communication across the enterprise. You will take ownership of the end-to-end conference room ecosystem—from hands-on integration of Poly and Microsoft Surface Hub systems to high-level project management, vendor oversight, and ITIL-aligned service delivery in ServiceNow.

Responsibilities

• Implement, configure, and maintain advanced AV solutions for standard conference rooms, executive suites, and situation rooms
• Administer and troubleshoot enterprise Unified Communications (UC) platforms, including Microsoft Teams and Zoom integration
• Lead room deployment projects from concept through testing, ensuring on-time delivery and alignment with enterprise standards
• Oversee AV vendor relationships, managing equipment procurement, external service contractors, and warranty escalations
• Provide elevated Tier 2/3 technical troubleshooting for complex AV and UC incidents using ServiceNow, adhering to ITIL service management frameworks
• Serve as the primary technical point of contact, communicating effectively with executive stakeholders and end-users

Qualifications

• Certified Technology Specialist (CTS) certification required
• Proven technical engineering experience with enterprise AV hardware, specifically Polycom/Poly systems and Microsoft Surface Hubs
• Deep operational expertise supporting and configuring Microsoft Teams Rooms and Zoom Rooms environments
• Solid grasp of ITIL principles and hands-on experience using ServiceNow for ticketing and asset management
• Strong project management and vendor management capabilities with a track record of successful room rollouts
• Exceptional oral and written communication skills with the ability to translate technical concepts for non-technical stakeholders

Pay

$35 - 40 per hour

Schedule

9am to 5pm