Audio-Visual (A/V) Engineering Supervisor

About the Role

The Audio-Visual (A/V) Engineering Supervisor leads the County’s A/V team and plays a critical role in delivering seamless, immersive experiences that enhance the County’s engagement with its constituents and peers. This position supervises A/V technicians and support staff while overseeing the design, implementation, and maintenance of A/V systems for various applications, including video conferencing, in-person meetings, virtual court proceedings, and live events.

Responsibilities

• Supervise, mentor, and evaluate a team of A/V technicians and support staff, including assigning work, setting priorities, and managing daily schedules.
• Provide leadership, coaching, and professional development to A/V staff, and conduct regular performance evaluations.
• Participate in the hiring, onboarding, and training of A/V team members.
• Establish and enforce A/V standards, policies, procedures, and best practices across County facilities.
• Manage vendor and contractor relationships, including scoping work, reviewing quotes, and ensuring the quality of installations and services.
• Plan and manage the A/V budget, equipment lifecycle, and capital replacement needs.
• Serve as the primary point of escalation for complex A/V issues and high-profile events.
• Design and implement audio-visual systems tailored to the County’s needs.
• Oversee and coordinate vendors in the installation and setup of A/V equipment, such as projectors, sound systems, and video conferencing tools.
• Perform routine maintenance and troubleshooting of A/V systems.
• Configure and calibrate A/V equipment to ensure optimal performance.
• Support virtual trials, hearings, and other court proceedings using tools like Zoom, Teams, or similar platforms.
• Provide technical support and training for users on A/V system operations.
• Collaborate with IT staff to integrate A/V systems into the County’s network infrastructure.
• Manage and document the inventory of A/V equipment and accessories.
• Stay updated on the latest A/V technologies and industry trends.
• Assist in planning and executing live events, conferences, and presentations.
• Customize control systems and user interfaces for user-friendly operation.
• Create detailed system diagrams and technical documentation.
• Ensure compliance with industry standards and regulations.

Requirements

Leadership & Supervisory Experience

• Minimum of five (5) years of progressive A/V experience, including at least two (2) years in a lead, senior, or supervisory capacity.
• Demonstrated experience supervising, scheduling, and developing technical staff.
• Proven ability to manage vendors, contracts, and A/V project budgets.
• Strong leadership, delegation, and team-building skills.
• Experience conducting performance evaluations and providing coaching and constructive feedback.
• Ability to plan and prioritize team workload across multiple concurrent projects and events.

Certifications & Technical Expertise

• Certifications such as CTS (Certified Technology Specialist) or CTS-D (Certified Technology Specialist - Design).
• Experience with A/V control systems like Crestron, Extron, or AMX.
• Proficiency in AutoCAD, Visio, or similar design software for system layouts.
• Strong knowledge of networking and IP-based A/V solutions.
• Familiarity with acoustics and sound system design principles.
• Knowledge of video production and editing software.

Project & Technical Skills

• Proven project management experience in leading A/V projects.
• Strong diagnostic and troubleshooting capabilities.
• Hands-on experience in the installation and configuration of A/V equipment.
• Expertise in cabling, wiring, and electrical systems.

Soft Skills

• Excellent communication and customer service abilities.
• Ability to explain technical concepts to non-technical users.
• Strong organizational skills with attention to detail.
• Flexibility to travel to various sites and work under pressure.

Physical Demands

• Ability to lift and carry heavy A/V equipment as required.

Additional Requirements

• Willingness to stay current with evolving A/V technologies.
• Ability to work both independently and as part of a team.
• Technical writing skills for creating manuals and documentation.
• Availability to respond to A/V needs outside standard business hours, including evenings and weekends, to support events and court proceedings as needed.