Audio/Video & Security System Technician

About the role

Phoenix Systems is growing and seeking an experienced Audio/Video & Security System installation technician to join our team in Greenville, SC. This position reports to the Alpharetta, GA office and supports business between Greenville, SC and Atlanta, GA, including the surrounding areas.

Responsibilities

• Performs service, installation, and activation of security systems, surround sound systems, system components, speakers, TV hangs, and remote controls.
• Performs Rough-in and Trim work on houses still in construction phase.
• Identifies and repairs security system malfunctions and false alarms.
• Troubleshoots and repairs existing wiring installed for Phone/Data/Intercom/Security/WAP’s/Basic Audio/Cameras/etc.
• Learns and understands security systems Phoenix Systems installs and services (2Gig, DSC, QOLSYS, Etc.)
• Handles installation of networking requirements for Routers, Switches, DVR’s, Network Components, WAP’s, etc.
• Learns and understands monitoring protocol with Phoenix/Monitoring Station/Primary Responders for alarms
• Communicates with customers to review work orders
• Provides instruction/training to customers/end user on the system functions and operations
• Accurately assess system design and functionality when adding additional components
• Handles after hours emergency service calls (as assigned on a rotation basis)
• Communicates pricing for monitoring rate tiers to customers
• Installs, sets up, and trains homeowners on AV component packages
• Performs other duties as assigned.

Qualifications and Education Requirements

• Minimum of 2 years of experience with Security/AV Installations required
• Have in-depth knowledge of security systems operation, functions, and wiring requirements
• Understands cable types and technologies and can distinguish which types to use in installation scenarios
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work in a clean and unobtrusive manner
• Ability to work independently and to carry out assignments to completion within standard accepted practices
• Must have or be willing to obtain basic tools to perform job responsibilities
• Must be able to clear a background check and drug screening
• Clear MVR required
• Technical or Vocational related schooling is preferred

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, reach with hands and arms, stoop, kneel, talk, and hear
• Frequent use of step ladders and extension ladders
• Frequent amount of lifting up to 50 pounds
• Occasional lifting of up to 100 pounds
• Frequent day trips and some overnight trips required

Work Environment

• Active construction sites
• Exposure to marked changes in temperature and humidity, and exposure to dust
• Moderate noise

Benefits

• Paid Time Off Program - Start accruing PTO your first week!
• Eight Paid Company Designated Holidays
• 401(k) w/company match
• Health, Dental and Vision Insurance options that start the 1st of the month after 60 days of employment
• Short Term Disability Options
• Long Term Disability Options
• Employee Assistance Program
• Life Insurance Options
• Employee Discount
• Free Alarm Monitoring
• Take home vehicle
• Gas/Vehicle Maintenance paid by company
• Monday - Friday daytime work schedule
• Positive work culture with opportunities for advancement and growth