Audio Technician (Vernon, CT)

About the Role

At Starkey Retail, we are setting a new standard for excellence in hearing healthcare through our commitment to the Patient Journey philosophy. This role supports licensed audiologists and hearing aid specialists by providing technical and administrative assistance in a clinic/office setting. The Audiology Technician is the first point of contact for patients and vendors, ensuring a positive experience while performing customer service, sales, marketing, and operational tasks. This position may require travel to various office locations and a temporary/provisional license.

Responsibilities

Patient Experience

• Immediately acknowledge, greet, and service all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales, and maintain daily, weekly, and monthly reports.
• Utilize an elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.

Administrative Assistance

• Schedule and confirm full audiometric evaluations and other appointments.
• Support and track current marketing initiatives for the clinic.
• Work with professional staff to obtain and follow up on referrals from physicians and provide testing data for billing.
• Enter daily activity in patient management software.
• Organize the office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorizations.

Technical Support

• Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Maintain day-to-day operational procedures.
• Duties may be slightly modified depending on your state's guidelines for patient care and licensure.

Additional Tasks

• Report information to Regional Support Specialist for insurance billing.
• Follow up on TNS and MED referrals.
• Send thank-you cards for referrals and sales.
• Make deposits (transportation required) and maintain cashbox.

Performance Measures

• Provide a quality Patient Journey experience, garnering positive patient feedback.
• Ensure procedures and policies are being implemented.
• Maintain data accuracy in patient management software.
• Manage recalls for 3-month check and annual exams.
• Contribute to increased sales for the clinic.

Other Duties

• Support Northland Employee Corporate and/or Department guidelines.
• Check and verify quality.
• React to change productively and handle other essential duties as assigned.
• Assist with the development of clinic performance.

Requirements

• High school diploma or GED required.
• At least 3 years of customer service/patient care experience and/or one year of office management.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem-solving, analytical abilities, communication, organizational, and interpersonal skills.
• Ability to manage all confidential information with complete discretion.

Pay

The annual hourly rate for this position is between $20.36 - $24.64 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience, and other qualifications of the successful candidate.

Our Culture

• An experienced team built around a culture of professional growth and knowledge-sharing.
• We celebrate innovation – providing our patients with the most innovative technology and the most effective hearing devices.
• We serve with passion, purpose, and excellence.
• Total Team Approach – Our staff functions together as a cohesive group of hearing professionals.
• We coordinate the individual expertise of all staff members to provide the best possible care for our patients.