Audio Technician (McMinnville, OR)

About the role

The Audiology Technician at Starkey Retail provides support within a clinic/office to help the needs of the licensed audiologist/hearing aid specialists. The role involves monitoring and facilitating testing with patients, cleaning/adjusting hearing aids, and supporting the provider by performing various customer service, sales, marketing, operational, and administrative functions.

Responsibilities

• Maintain patient management software, track orders/sales, and maintain daily, weekly, and monthly reports.
• Utilize an elevated customer service approach and communication style when working with patients.
• Answer calls in a timely, professional manner.
• Schedule and confirm full audiometric evaluations and other appointments.
• Support the provider by obtaining and following-up on referrals from physicians and providing testing data for billing.
• Enter daily activity in patient management software.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorizations.
• Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Maintain day-to-day operational procedures.
• Report information to Regional Support Specialist for insurance billing.
• Follow up on TNS and MED Referrals.
• Send thank you cards for referral and sales.
• Make deposits (transportation required) and maintain cashbox.

Requirements

• A high school diploma or equivalent.
• At least 3 years of customer service/patient care experience and/or one year of office management.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem-solving, analytical abilities, communication, organizational, and interpersonal skills.
• Ability to manage all confidential information with complete discretion.

Qualifications

• Ability to work independently and as part of a team.
• Knowledge of relevant state and federal laws.
• Ability to manage multiple tasks and prioritize effectively.
• Strong attention to detail and accuracy in data entry.

Skills

• Excellent customer service skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of hearing instrument care and testing.
• Ability to work with a diverse range of people.

Benefits

Northland Hearing Centers, Inc. offers a comprehensive benefits package including health, dental, and vision insurance, retirement plans, and paid time off.

Pay

The annual hourly rate for this position is between $20.36 - $23.63 per hour. Factors such as location, experience, and qualifications may affect starting pay within this range.

Schedule

The schedule for this position may vary based on the needs of the clinic and may include some evening and weekend hours.