Audio Technician (McMinnville, OR)

About the role

The Audiology Technician at Starkey Retail provides support within a clinic/office to help the needs of the licensed audiologist/hearing aid specialists. The role involves monitoring and facilitating testing with patients, cleaning/adjusting hearing aids, and supporting the provider by performing various customer service, sales, marketing, operational, and administrative functions.

Responsibilities

• Maintain patient management software, track orders/sales, and create daily, weekly, and monthly reports.
• Answer and direct calls in a timely, professional manner.
• Schedule and confirm full audiometric evaluations and other appointments.
• Support the provider by performing a variety of customer service, sales, marketing, operational, and administrative functions.
• Assist the licensed professional with counseling and cleaning of hearing instruments as applicable.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Manage day-to-day operational procedures.
• Report information to Regional Support Specialist for insurance billing.
• Follow up on TNS and MED Referrals.
• Send thank you cards for referral and sales.
• Make deposits (transportation required) and maintain cashbox.

Requirements

• A high school diploma or equivalent.
• At least 3 years of customer service/patient care experience and/or one year of office management.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem-solving, analytical abilities, communication, organizational, and interpersonal skills.
• Ability to manage all confidential information with complete discretion.

Qualifications

• Ability to work independently and as part of a team.
• Knowledge of applicable state and federal laws under the scope of practice of an assistant to a licensed provider.
• Temporary/provisional license may be required.

Skills

• Excellent customer service skills.
• Strong organizational and communication skills.
• Basic computer skills, including proficiency in Microsoft Office applications.
• Knowledge of hearing instrument care and testing procedures.

Benefits

Northland Hearing Centers, Inc. offers comprehensive benefits including health insurance, retirement plans, and paid time off. Specific details regarding benefits can be discussed during the hiring process.

Pay

The annual hourly rate for this position is between $20.36 - $23.63 per hour. Factors such as location, experience, and qualifications may affect starting pay within this range.

Schedule

The schedule for this position may vary based on the needs of the clinic and may include some evening and weekend hours.