Audio Technician (Albuquerque/Sante Fe, NM)

About the role

The Audiology Technician at Starkey Retail provides support within a clinic/office to help licensed audiologists/hearing aid specialists. Key responsibilities include monitoring and facilitating testing with patients, cleaning/adjusting hearing aids under supervision, and supporting the provider with administrative tasks.

Responsibilities

• Maintain patient management software, track orders/sales, and create daily, weekly, and monthly reports.
• Answer and direct calls professionally.
• Schedule and confirm full audiometric evaluations and other appointments.
• Support marketing initiatives and provide testing data for billing.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect patient privacy, collect insurance information, and complete insurance authorizations.
• Assist the licensed professional with counseling and cleaning of hearing instruments.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Maintain day-to-day operational procedures.
• Report information to Regional Support Specialist for insurance billing.
• Follow up on TNS and MED Referrals.
• Send thank you cards for referral and sales.
• Make deposits and maintain cashbox.

Requirements

• Highschool or GED required.
• At least 3 years of customer service/patient care experience and/or one year of office management.
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net.
• Good problem solving, analytical abilities, communication, organizational, and interpersonal skills.
• Ability to manage all confidential information with complete discretion.

Qualifications

• Ability to work independently and as part of a team.
• Strong attention to detail and ability to prioritize tasks.
• Knowledge of relevant state and federal laws regarding patient care and licensure.

Skills

• Excellent customer service skills.
• Proficiency in Microsoft Office Suite.
• Knowledge of hearing instrument care and testing.
• Ability to manage confidential information.

Benefits

Northland Hearing Centers, Inc. offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Pay

The annual hourly rate for this position is between $17.77 - $23.10 per hour. Factors such as location, experience, and qualifications can affect starting pay.

Schedule

The schedule for this position may vary based on the needs of the clinic and may require some travel to various office locations.