Audio Technician (Albuquerque/Sante Fe, NM)

About the role

The Audiology Technician at Starkey Retail provides support within a clinic/office to help licensed audiologists/hearing aid specialists. Key responsibilities include monitoring and facilitating testing with patients, cleaning/adjusting hearing aids, and supporting the provider in various customer service, sales, marketing, and administrative functions.

Responsibilities

• Maintain patient management software, track orders/sales, and create daily, weekly, and monthly reports.
• Answer and direct calls in a timely, professional manner.
• Schedule and confirm full audiometric evaluations and other appointments.
• Support the licensed professional with counseling and cleaning of hearing instruments as applicable.
• Monitor and facilitate hearing testing in compliance with state laws and regulations.
• Avoid modifications to duties based on state guidelines for patient care and licensure.
• Report information to Regional Support Specialist for insurance billing.
• Follow up on TNS and MED Referrals.
• Send thank you cards for referral and sales.
• Make deposits (transportation required) and maintain cashbox.

Requirements

• Highschool or GED required
• At least 3 years of customer service/patient care experience and/or one year of office management
• Ability to develop knowledge of software systems including Excel, Word, and Sycle.net
• Good problem solving, analytical abilities, communication, organizational and interpersonal skills required
• Ability to manage all confidential information with complete discretion

Qualifications

• Ability to manage all confidential information with complete discretion

Skills

• Excellent customer service skills
• Strong organizational and communication skills
• Knowledge of software systems including Excel, Word, and Sycle.net
• Ability to work independently and as part of a team

Benefits

Northland Hearing Centers, Inc. offers comprehensive benefits including health insurance, retirement plans, and paid time off.

Pay

The annual hourly rate for this position is between $17.77 - $23.10 per hour. Factors which may affect starting pay within this range may include: geography/market, skills, education, experience and other qualifications of the successful candidate.

Schedule

This position requires flexibility and may involve some travel to various office locations.