Audience Services Representative II

Essential Duties and Responsibilities

• Cross trained in all box office functions of Audience Services
• Provide exceptional service to all customers
• Cookordinate needs and fulfill ADA and accessibility ticket sales
• Reply to customer messages and requests via phone, email and in person
• Maintain high-level knowledge of all venue layouts, functions, amenities, and accessibility
• Resolve customer service issues or escalate to manager as needed
• Cookordinate and fulfill group ticket sales
• Work in person at live events, handling sales in the box office, and fulfilling will call as needed
• Fulfill operational duties such ticket processing, light office tasks and general data entry

Qualifications

• Prior box office or performing arts venue experience preferred
• Demonstrated customer service experience required
• Knowledge of TM Archtics ticketing application preferred
• Proficient PC skills and the ability to learn new software
• Excellent written and verbal communications skills; ability to communicate professionally and effectively both internally and externally
• Able to take direction and act independently
• Basic math and accounting proficiency
• Able to regularly problem-solve with tact and diplomacy
• Able to navigate up and down stairs
• Thrives in a fast-paced environment while maintaining consistency and close attention to details
• Consistent and punctual attendance required

Physical Requirements

• Vision – corrected vision close to 20/20 is necessary to effectively use the computer screen
• Sitting/Standing/Walking – most of the time is spent seated or standing at a counter

Benefits

• Compensation is between $23.45 -$28.14/hour (midpoint of $25.80/hour) DOE, plus medical, dental, vision, paid vacation and sick as well as life and disability insurance