Audience Services Representative

About the role

Join the Team Behind the Magic of Live Theatre. Working with venues from Broadway to San Antonio, New Orleans to San Francisco! At ATG Entertainment, we don't just sell tickets — we help create unforgettable nights out. From Broadway tours and concerts to comedy and family events, our Service Center team is often the very first interaction patrons have with live entertainment.

Responsibilities

• Help guests across the country by assisting customers over phone and email with ticket purchases, exchanges, and event questions
• Navigate ticketing systems, payment tools, and customer software platforms
• Solve problems calmly and confidently when plans change
• Support theatre patrons with empathy, professionalism, and enthusiasm
• Learn about shows, events, promotions, and live entertainment offerings
• Help create positive experiences that keep audiences coming back

Requirements

• Strong attention to detail
• Reliable and professional
• Positive attitude
• Able to multitask while staying organized
• Team-oriented mindset
• Willingness to learn

Qualifications

• Customer service, call center, ticket office, or hospitality experience
• Familiarity with Microsoft Office
• Experience handling payments or customer accounts (a plus)

Skills

• Technical proficiency with ticketing and CRM platforms
• Microsoft Office skills
• Experience with payment processing systems
• Customer communication software
• Data entry and patron account management

Benefits

• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Life insurance
• Long-term disability coverage

Pay & Schedule

• Starting at $16/hour
• Full-Time
• Variety of shifts available
• Evenings, weekends, and holidays are important in live entertainment