Audi Marin Product Specialist

Job Summary

indiGO Auto Group is a globally recognized and award-winning company with a strong focus on customer care and operational excellence. Representing 30 modern franchised dealerships across eight US markets, including Houston, TX, and recently Little Rock, AR, indiGO Auto Group is known for its commitment to luxury automotive brands such as Aston Martin, Audi, Bentley, BMW, Ferrari, Genesis, Hyundai, Jaguar, Lamborghini, Land Rover, McLaren, Mercedes-Benz, Porsche, Rolls-Royce, Rimac, and Volkswagen.

About the Role

The Audi Product Specialist/Technologist at indiGO Auto Group's Audi Marin is a dynamic role where you will be the go-to expert for all things Audi. This position involves delivering a personalized, engaging Audi experience, conducting in-depth vehicle walkthroughs, assisting with Audi connect setup, and maintaining a high standard of professionalism and product expertise.

Responsibilities

• Deliver a personalized, engaging Audi experience, ensuring each customer feels confident and excited about their new vehicle
• Conduct in-depth vehicle walkthroughs, explaining features such as infotainment, driver assistance systems, connectivity, and Quattro® technology
• Aid customers with Audi connect setup, mobile device pairing, and customization to suit their driving preferences
• Follow up with customers post-delivery to answer questions, provide additional guidance, and ensure satisfaction
• Act as the technology resource for both customers and dealership staff, providing ongoing training and support
• Utilize digital tools, social media, and tablets to enhance the customer experience and dealership presence
• Maintain a high standard of professionalism, hospitality, and product expertise to reinforce the Audi brand

Requirements

• Passion for automotive technology and innovation
• Exceptional communication skills with the ability to simplify and explain complex features in an engaging way
• Strong attention to detail and the ability to tailor each interaction to individual customer needs
• Tech-savvy mindset with experience using mobile devices, in-car infotainment systems, and digital tools
• The ability to work well in a fast-paced, customer-driven environment
• Previous experience in a Driver/Delivery Specialist role or similar customer-facing position (preferred)
• Valid driver’s license and ability to safely operate vehicles
• Willingness to submit to a background check and drug screening

Qualifications

• High school diploma or equivalent
• Experience in a customer-facing role preferred
• Technical skills in automotive technology and customer service

Benefits

• Competitive pay – $23 - $25/hour + bonus opportunities
• Supportive & collaborative team in a luxury automotive setting
• Comprehensive benefits package – medical, dental, vision, life insurance, HSA, FSA, & 401(k) match
• Paid time off – vacation, holidays, and sick days
• Professional growth – unlimited training, certification programs, and advancement opportunities
• State-of-the-art facilities with cutting-edge technology and premium customer experiences

Pay

The pay range for this role is: $23.00 - $25.00 per hour + bonus opportunities

Schedule

Full-time position

Skills

• Customer service skills
• Technical knowledge of automotive systems
• Communication skills
• Attention to detail
• Problem-solving skills

Benefits

• Medical, dental, vision, life insurance, HSA, FSA, & 401(k) match
• Paid time off – vacation, holidays, and sick days
• Professional growth – unlimited training, certification programs, and advancement opportunities
• State-of-the-art facilities with cutting-edge technology and premium customer experiences