Attractions Team Member A - Dollywood Theme Park - Full Time Seasonal

About the Role

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking an Attractions Team Member A who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. The ideal candidate will act as an extension of our mission, values, and culture, and will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Attractions Team Member A is responsible for safely operating assigned high or low thrill rides/attractions, ensuring guests abide by safety guidelines, and monitoring the overall operational process of attractions while maintaining a safe, clean, and friendly environment. Additionally, the ideal candidate will display and live out "Lead with Love" qualities—patience, kindness, trust, unselfishness, truthfulness, forgiveness, dedication, and accountability—strongly rooted in the Dollywood Company culture.

Responsibilities

• Operate ride controls/control panels in all weather conditions
• Communicate and enforce safety rules
• Steady guests while entering/exiting ride vehicles during evacuations
• Inspect harness and other safety equipment prior to use
• React calmly and quickly in stressful/emergency situations
• Physically assist guests throughout the ride/attraction as required
• Observe guest actions during ride operations to prevent safety hazards
• Ensure guests are not adjusting safety equipment while on the ride/attraction
• Complete required safety paperwork daily
• Initiate friendly interactions with guests
• Clean ride/attraction daily as needed
• Work varying hours and at different areas when needed
• Complete ride/attraction safety ride-around/walk-throughs if/when required
• Learn and enforce all centralized measuring guidelines
• Follow all safety standards, including reporting any violations

Requirements

• Minimum of 14 years of age for Grouper/Greeter positions at the following rides: Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
• Minimum of 16 years of age for Ride Operators at rides designated as Moderate Thrill Attractions (as defined by IAAPA standards) and Grouper/Greeter positions at Thunderhead, Tennessee Tornado, FireChaser Express, Dragonflier
• Minimum of 18 years of age for Ride Operators at rides designated as High Thrill Attractions (as defined by IAAPA standards), any activity involving the use of a motor vehicle (including trams and shuttles), driving vehicles operated exclusively on rails, or working on/ascending lift hills (in training, normal operations, or evacuations)
• Basic computer skills
• Ability to safely operate company vehicles according to company policy (valid driver’s license, proof of auto liability insurance, and acceptable motor vehicle driving record required)
• Offers of employment are contingent upon satisfactory completion of background screening, including criminal history

Skills

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Self-motivated and disciplined
• Able to prioritize and complete work assignments on a timely basis
• Maintain strict confidentiality and judgment regarding privileged information
• Professional appearance with good personal hygiene
• Productive in a fast-paced environment
• Dependable work attendance and flexibility with assigned work schedules, including overtime, evenings, weekends, and holidays
• Sensitive to the needs of guests and empowered to act within company guidelines
• Effective communication, problem-solving, conflict management, and interpersonal skills
• Able to communicate effectively with guests and hosts using approved methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Flexible to handle frequent changes in priorities
• Reflect Dollywood’s image by being genuinely friendly, caring, and taking pride in work
• Committed to continuous improvement
• Promote and support a “team” work environment by cooperating and helping co-workers
• Able to add, subtract, multiply, and divide with accuracy
• Able to wear a full-body safety harness and climb up to a 200-foot lift for inspections, ride evaluations, and training
• Able to ride all rides/attractions requiring a physical ride-through inspection
• Able to wear all required PPE
• Able to tolerate all chemicals/detergents utilized in the area
• Subject to periodic random drug screening as outlined by company policy
• Able to remain alert and attentive at all times
• Able to memorize written safety standards and/or scripts
• Able to speak clearly, including the use of PA systems and two-way radios
• Able to assist with other departments as needed (e.g., cleaning, stocking, returning trays)

Physical and Cognitive Requirements

• Lifting and Carrying: Occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
• Mobility: Intermittent to prolonged sitting, standing, and/or walking for the duration of the shift (up to 13 hours). May require travel to various areas on property, including changes in terrain, stairs, and uneven surfaces
• Repetitive Movements: Performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms, or other body parts
• Environmental Conditions: Ability to perform work tasks in varying weather conditions, including extreme cold and heat. May require working indoors and outdoors
• Cognitive and Sensory Requirements: Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication using approved methods