Attractions Attendant

Pay

$15.75

About the role

Hiring immediately with full-time, part-time, and flexible scheduling – must be at least sixteen (16) years or older.

Responsibilities

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines.
• Educates guests on game play and wand operation for MagiQuest.
• Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty.
• Performs preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction.
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment.
• Inspects all safety equipment to ensure proper function.
• Absorbs and assists in possible emergency situations and helps scared participants.
• Ensures the daily operation adheres to operating procedure guidelines.
• Provides outstanding customer service and engages in suggestive selling.
• Affords assistance in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing.
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting.
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service.
• To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies.
• Affords assistance in other retail outlets/attractions as needed.

Requirements

• Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas.
• Some High School education or equivalent.
• Must be comfortable being at heights of 30 feet or more for extended periods of time.
• Flexibility regarding scheduling based on business demands.
• Experience utilizing basic math skills with ability to add, subtract, multiply and divide.
• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures.
• Successful completion of a criminal background check and drug screen.

Qualifications

• Previous experience demonstrating strong customer service.
• Previous experience with cash transactions and Point of Sale systems.
• Proven teamwork skills.
• Enthusiastic and energetic.
• Comfortable working in varying weather conditions.

Skills

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily.
• Able to bend, twist, and stretch.
• Able to work in a loud environment with flashing lights.
• Capable of fully extending arms overhead.
• Dexterity to pinch/squeeze with force.

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Benefits

Join our Pack: Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Application Instructions

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website). After a brief application, all qualified applicants will be immediately invited to setup an interview or attend an upcoming hiring event.

Position Close Date

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities