Attractions Attendant

Pay

$16.00 annual base salary

About the role

Join our Pack: Grow your career: A great place to start or advance your career with cross-training, scholarship fund, and talent development programs at all levels
Great Perks: Take advantage of exclusive perks for you, your family, and friends – including discounted vacations and employee referral incentives
Learn While You Earn: Gain access to Great Wolf University for on-the-job training, functional, and leadership training
Prioritize Your Well-Being: We offer flexible scheduling, access to a holistic wellness program and technology, and support through our Employee Assistance Program and Employee Relief Fund
Celebrate Your Uniqueness: Join a team that cheers for diversity and inclusion through programs that make everyone feel welcome and recognized.

Responsibilities

• Communicates with guests for transactions, to process registration and complete orders.
• Educates guests on the Ropes Course, Rock Wall and other physical experiences, proper technique and use of equipment, and safety guidelines
• Educates guests on game play and wand operation for MagiQuest
• Maintains the daily operation of the MagiQuest game; documents and/or escalates any game operation or effects issues to Retail Manager on Duty
• Performs preventative maintenance and minor troubleshooting of equipment to ensure customer satisfaction
• Outfits participants with correct safety equipment, makes adjustments, and properly attaches equipment
• Inspects all safety equipment to ensure proper function
• Absess and assist in possible emergency situations and help scared participants
• Ensures the daily operation adheres to operating procedure guidelines
• Provides outstanding customer service and engages in suggestive selling
• Affords assistance in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
• Ensures attraction adheres to the highest standards of cleanliness, presentation, and service
• To work on the Ropes Course, candidates must successfully complete ropes course and annual training covering operating procedures and technical competencies
• Affords assistance in other retail outlets/attractions as needed

Requirements

Must be 18 years or older to work the Ropes Course; 16 years or older to work in other Attractions areas
Some High School education or equivalent
Must be comfortable being at heights of 30 feet or more for extended periods of time
Flexibility regarding scheduling based on business demands
Experience utilizing basic math skills with ability to add, subtract multiply and divide
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background check and drug screen

Qualifications

Desired Qualifications & Traits
Previous experience demonstrating strong customer service
Previous experience with cash transactions and Point of Sale systems
Proven teamwork skills
Enthusiastic and energetic
Comfortable working in varying weather conditions

Physical Requirements

• Ability to lift up to 30 lbs.
• Able to sit and/or stand for long periods of time and climb multiple flights of stairs multiple times daily
• Able to bend, twist, and stretch
• Able to work in a loud environment with flashing lights
• Capable of fully extending arms overhead
• Dexterity to pinch/squeeze with force
• Candidates with a history of neck, back, shoulder, wrist, arm, and/or knee injuries may have difficulty with this position

Benefits

• Medical, Dental, and Vision insurance
• Health savings account
• Telehealth resources
• Life insurance
• 401K with employer match
• Paid vacation time off
• Paid parental leave

Application Instructions

Click on “Apply Now” or chat with a recruiter (bottom of your screen on Great Wolf’s website).