Attorney OR Sr. Attorney - Attorney/Consumer Assistance Program

About the role

The Attorney or Senior Attorney in the Attorney/Consumer Assistance Program (ACAP) reviews written complaints and conducts preliminary investigations of opened complaints, and screens telephone inquiries on the ACAP Hotline for potential assistance. This position is based in Tallahassee, Florida (in‑office, not remote). Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF).

Responsibilities

• Reviews written complaints to determine whether a disciplinary file should be opened. Conducts a preliminary investigation through written communication with the complainant and lawyer. Determines whether there is sufficient evidence to forward the matter to the Branch Office for additional review and/or investigation and possible referral to a grievance committee.
• Screens telephone inquiries on the ACAP Hotline to determine what action, if any, can be performed by The Florida Bar. Directs certain inquiries or minor complaints to the appropriate Bar committee program and/or public agency.
• Other duties as assigned.

Requirements

• Required minimum education: Juris Doctorate and a Florida Bar Member in Good Standing.
• Required minimum professional work experience: Attorney: One (1) year of legal experience as an attorney. Senior Attorney: Three (3) years legal experience as an attorney.

Qualifications

• Knowledge:
  • The Rules Regulating The Florida Bar
  • Legal terminology and the judicial process
  • The Florida Bar disciplinary procedures
• Abilities:
  • Think logically and effectively problem solve
  • Interpret policies and procedures
  • Organize and prioritize work
  • Demonstrate initiative in group projects and individual settings
  • Tactfully manage difficult situations
  • Communicate effectively and professionally
  • Consistently provide an excellent service oriented attitude
  • Operate well under pressure and in a team atmosphere
  • Manage a substantial case load professionally
  • Use discretion and independent judgment
  • Sit for long periods of time
  • Hear and converse over the telephone
  • Key/work frequently on a computer
  • Lift 5 to 10 lbs

Skills

• Excellent legal and analytical communication, both oral and written
• MS Word
• Internet Research
• Case management

Benefits

• Medical, dental, and vision coverage
• Employer contribution pension plan
• Accrued vacation and sick leave, along with personal holidays and paid holidays
• Employer-paid life and long-term disability insurance
• Flexible spending accounts for health and dependent care

Pay

Salary Range: Attorney: $79,822.39; Senior Attorney: $87,804.63