Attendant - YouYu

About the Role

The Attendant is responsible for all sales transactions, bussing tables, cleaning, sweeping, and mopping surrounding areas, and retrieving warehouse orders as needed. This role serves as a technology ambassador, assisting guests with self-service kiosks or mobile ordering systems.

Responsibilities

• Creates a welcoming atmosphere to encourage guests to choose Hard Rock Casino Tejon for gaming entertainment; builds and retains guest relations while mentoring team members to provide superior guest service.
• Replenishes and garnishes food as necessary and serves food when required.
• Maintains a neat and sanitary appearance of assigned work areas, serving utensils, and equipment.
• Ensures all dishware, utensils, and equipment are cleaned and stored properly at the end of each shift.
• Stores all unused food items properly and ensures delivered stock is put away in the correct storage areas promptly.
• Maintains a safe work area by addressing spills and other hazards immediately.
• Keeps the Food Hall cleaned and maintained throughout the shift.
• Stays current on kiosk and mobile ordering workflows to assist guests with orders, payments, and troubleshooting.
• Processes occasional cash or non-cash transactions not optimized for self-ordering.
• Expedites complete food orders as needed.
• Attends and participates in meetings, completing follow-up tasks as assigned.
• Performs other duties as assigned.

Requirements

• Typically requires two months of on-the-job training to acquire necessary knowledge and abilities.
• Ability to present an image of excitement, enthusiasm, and professionalism.
• Flexibility to work varying shifts and schedules as needed.
• Strong communication skills for interacting with employees and guests at all levels.
• Ability to restock materials and retrieve dropped items.
• Proficiency in using a cash register, distinguishing currency denominations, and making correct change.
• Ability to read ticket totals, credit vouchers, and log checks.
• Experience using machines and equipment such as cash register systems, credit card machines, and calculators.

Physical Demands

• Ability to stand and sit for extended periods.
• Ability to walk distances and lift 30 to 40 lbs.
• Frequent standing, walking, handling objects, reaching with hands and arms, talking, and hearing.
• Specific vision abilities include close, distance, color, and peripheral vision, as well as depth perception and the ability to adjust focus.
• Works in a hectic, fast-paced, and often crowded and noisy casino environment.
• May be exposed to excessive noise and constant interaction with the general public.

Benefits

We offer a comprehensive benefits package that supports team members' health, well-being, and work-life balance. Benefits may vary with employment status. For a full list of benefits, visit our career site: https://www.gotoworkhappy.com/benefits.