Attendant - The Roost

About the role

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

Benefits

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Responsibilities

• The incumbent in this position is responsible for bussing tables, cleaning, sweeping, and mopping the surrounding tables and areas as well as retrieving any warehouse orders as needed.
• Serves as technology ambassador, assisting guests with the use of the self-service kiosks or mobile (on Demand) ordering systems.
• Creates an atmosphere that induces guests to make Hard Rock Casino Tejon their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
• Replenishes and garnishes food as necessary.
• Serves food as necessary.
• Maintains a neat and sanitary appearance of assigned work area, serving utensils and equipment.
• Ensures all dishware, utensils and equipment are cleaned and stored properly at the end of shift.
• Ensures all unused food items are stored properly.
• Maintains work area in a safe condition, taking care of spills and other hazards as necessary.
• Ensures that stock delivered from warehouse is put away in proper storage areas in a timely manner.
• Ensures that Food Hall is cleaned and maintained throughout shift.
• Remains current on kiosk/mobile order work flows and assists guests with placing orders, payments, etc.
• Process occasional cash or non-cash transactions that are not optimized for self-ordering.
• Expedite complete food orders as needed.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform other duties as assigned.

Qualifications

This knowledge and these abilities are typically acquired through two months of on-the-job training.

Skills

• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Be flexible to work varying shifts and time schedules as needed.
• Ability to communicate effectively with all levels of employees and guests.
• Ability to restock needed materials and retrieve dropped items.
• Use a cash register.
• Distinguish between different denominations