Attendant Spa/Health Club

About the role

As a Health Club Attendant, you will often be the first to interact with our guests and members. Your friendly, professional, and enthusiastic manner directly enhances the value of our service. You will report to the Health Club Manager and work a preset schedule that may include mornings, evenings, weekends, and some holidays.

Responsibilities

• Greet hotel guests and club members, facilitate sign-in and touring procedures, and direct customers to appropriate areas of the club.
• Maintain and communicate a thorough knowledge of the Health Club’s facilities and services to guests and prospects.
• Answer phones, direct calls, book and confirm appointments.
• Professionally present and sell Health Club products and services.
• Provide in-depth facility tours as needed.
• Document and post sales transactions, process payments and credits, and maintain cash bank.
• Maintain the orderliness, cleanliness, and guest supplies of the locker rooms.
• Attend to the fitness room as needed, demonstrating equipment and answering general questions for guests and members.
• Practice, manage, and promote our Mission and Values as part of everyday operations.
• Complete any duties or projects assigned by the Health Club Manager.
• Adhere to hotel rules and regulations for safe and efficient operations.
• Foster a culture of trust and respect.
• Live Seaport Hotel’s Core Principles:
  • Seek to warmly greet everyone
  • Engage in active communication
  • Anticipate guest needs
  • Promote creativity and connections
  • Openly inquire about guest satisfaction
  • Respond with passion and commitment
  • Thank each guest and each other

Requirements

• Previous reception, phone, and guest service experience preferred.
• Healthy, fitness-minded, and comfortable in fitness and wellness environments.
• Strong organizational skills, basic computer experience, and the ability to multi-task.
• Cash handling experience.
• High School diploma, general education degree, or international equivalent preferred.
• CPR Certification recommended.
• Fluency in English is strongly preferred; ability to understand and compose instructions, memos, and short correspondence.

Physical Requirements

• Upper body strength to lift up to 50 lbs repeatedly throughout the shift.
• Finger, hand, and upper body dexterity to push, pull, and move levers, equipment, and furniture.
• Ability to work with arms raised above head for extended periods.
• Regularly carrying, lifting, or pulling items weighing up to 50 lbs.