Attendant, Locker Room

About the role

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

Responsibilities

• Welcome, orient, and guide guests, escorting guests through the Wellness facilities
• Explain hydrothermal experiences and wellness amenities
• Handle guest requests and concerns professionally
• Maintain locker rooms, lounges, fitness center, movement studio, and hydrothermal areas
• Restock robes, towels, slippers, beverages, and amenities
• Maintain water, infused water, tea, and fruit stations
• Ensure all public areas meet Forbes Five-Star presentation standards
• Monitor steam rooms, saunas, cold plunge, pools, and fitness equipment
• Report maintenance concerns to management
• Assist with opening, closing, and daily operational checklists
• Maintain inventory and storerooms
• Prepare treatment rooms as needed
• Support therapists with linen and supply replenishment
• Maintain cleanliness between services
• Monitor guest safety
• Perform additional responsibilities as assigned by the Manager, Wellness or other members of management

Skills, Experience, & Educational Requirements

• High school diploma or equivalent required; additional education in hospitality, business, wellness, or a related field preferred
• Previous experience in a luxury hotel, resort, spa, fitness center, or guest service environment preferred
• Forbes Five-Star or comparable luxury hospitality experience is an asset
• Passion for delivering warm, genuine, and personalized guest experiences
• Excellent communication and interpersonal skills with the ability to confidently welcome, orient, and escort guests
• Strong attention to detail with a commitment to impeccable cleanliness, organization, and facility presentation
• Ability to anticipate guest needs and respond with professionalism, discretion, and urgency
• Knowledge of safe cleaning practices, sanitation procedures, and workplace health and safety standards
• Ability to monitor spa amenities and hydrothermal facilities and promptly identify maintenance, cleanliness, or safety concerns
• Strong organizational and time-management skills with the ability to prioritize multiple responsibilities throughout the shift
• Ability to work independently while contributing effectively within a collaborative Spa & Fitness team
• Demonstrates initiative, accountability, emotional intelligence, and sound judgment
• Basic computer skills and ability to learn resort operating systems as required
• Flexible availability, including evenings, weekends, holidays, and peak resort periods

Physical Requirements

• Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
• Frequent bending, twisting, stooping, reaching, and pulling
• Lifting and carrying of loads weighing up to 50 pounds
• Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.

Benefits

• Winter season includes complimentary ski pass to Big Sky Resort based on availability or fitness reimbursement credit
• Subsidized housing based on availability
• Complimentary transportation to/from resort
• Uniform provided & complimentary laundering
• Complimentary meal per shift
• Discounts at F&B, Retail, and Wellness offerings on property
• Discounts at Kerzner properties worldwide ($100 to $200 per night)