Attendant, Front Services

Primary Job Duties

• Create a memorable arrival and departure experience by escorting guests, handling, delivering, and storing luggage.
• Explain hotel and suite facilities and demonstrate guest room technology.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Familiarize oneself with hotel services, features, and local attractions to accurately respond to inquiries.
• Utilize company devices, equipment, tools, and systems to manage tasks and guest requests.
• Park and retrieve guest vehicles safely and efficiently, including oversized, manual, automatic, and electric vehicles.
• Adhere to Resorts World Las Vegas and OSHA guidelines to ensure a safe work environment.
• Obtain and maintain position-specific licensing.
• Use personal devices for job-related tasks and document review.
• Resolve guests’ concerns and notify the Lead Front Services Attendant of issues beyond authority.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

  Qualifications

  • Demonstrated experience in guest-focused roles within high-volume, luxury resort environments.
  • Proficiency in Microsoft Office (Excel, Word, Outlook).
  • Excellent verbal and written communication and interpersonal skills, with the ability to communicate effectively at all levels.
  • Solid organization and multitasking abilities, with keen attention to detail.
  • Professional and friendly demeanor, remaining calm under stress.
  • Ability to work independently and as part of a team with a proactive attitude.
  • Excellent customer service skills.
  • Able to effectively communicate in English.
  • Polished appearance and demeanor.
  • Knowledge of company and department policies and procedures.
  • Able to work varied shifts, including nights, weekends, and holidays.
  • Able to maintain accurate records and manage multiple tasks under busy conditions.
  • Physical stamina and mental resilience to work under stressful conditions and meet deadlines.
  • Able to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
  • Preferred Forbes or AAA knowledge.
  • Working knowledge of Opera, HotSOS or other service optimization systems.
  • Ability to understand and effectively utilize computer equipment and applications to include but not limited to: Microsoft Office, Excel, Property Management Systems such as OPERA, and Parking Management Systems such as CVPS.
  • Previous experience working in a large, luxury resort setting.
  • At least 21 years of age.
  • High School Diploma or equivalent.
  • Minimum of one year of previous Front Services experience in a similar or related field.
  • Certificates, Licenses, Regulations: Proof of eligibility to work in the United States.
  • Ability to obtain the following: Nevada Driver’s License, Current DMV Record.
  • Physical Demands: Physical ability to lift 75lbs. of luggage or packages and push a bell cart weighing up to 500lbs.
  • Physical ability to withstand prolonged standing, stretching, bending, and kneeling without restriction.
  • Requires prolonged running, standing and mobility.
  • Physically access all areas of the property and drive areas with or without reasonable accommodation.
  • Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
  • Have an ability to interact appropriately and effectively with guests, management, other team members and outside contacts.
  • Must be comfortable in areas of condensed stationery and moving traffic for extended periods of time.