Service Attendant

What We Offer

• $18/hour, full time
• Health Insurance with Optional Vision and Dental Insurance
• Employer Provided Life Insurance
• 401(k) Savings Plan with Employer Match
• Closed on Sundays
• Paid Vacation and Paid Sick Leave
• Paid Company Holidays
• Paid Training
• Work-Life Balance
• Ongoing Professional Development
• Employee Discounts
• Family-Friendly and Inclusive Team Culture
• Career Growth and Internal Promotions

Responsibilities

• Guest Interaction & Service Lane Support
  • Maintain a professional personal appearance at all times
  • Maintain a friendly, professional, and efficient demeanor
  • Greet guests cheerfully and promptly upon arrival
  • Listen to guest needs and direct them to the appropriate Service Advisor or Service Manager
  • Assist guests in locating their scheduled Service Advisor
  • Provide accurate vehicle status updates as directed by Service Advisors or Service Managers
• Vehicle Intake & Key Control
  • Perform the following tasks when guest vehicles arrive:
    • Install paper floor mats and plastic seat covers
    • Place a hat tag on the rear-view mirror
    • Attach a key tag to the guest's key ring
  • Park vehicles in designated areas and note the location on the key tag
  • Secure keys in designated key control locations
  • Ensure Service Advisor initials are present on all hat tags and key tags
  • Lock doors and close windows after parking vehicles
  • Request Service Manager assistance when parking motorhomes or oversized vehicles
• Vehicle Movement, Inspection & Delivery
  • Drive vehicles to and from the Service Drive, service stalls, and parking areas as needed
  • Retrieve repaired vehicles and deliver them to the Service Lane or directly to guests
  • Visually inspect vehicles prior to delivery to ensure:
    • No warning or dash lights are illuminated
    • Dashboard, steering wheel, and seats are clean
  • Confirm with the Service Advisor whether a vehicle should be washed prior to delivery
  • Drive qualified vehicles through the car wash as directed
  • Remove and reinstall antennas
  • Dry vehicles and remove all paper floor mats and plastic seat covers
• Shuttle & Errand Support
  • Provide guest shuttle service as needed, secondary to designated shuttle drivers
  • Run errands as requested to support service department operations
• Facility, Cleanliness & Guest Lounge Support
  • Perform all Daily, Weekly, and Monthly Checklist tasks
  • Maintain cleanliness and organization of the Service Drive and offices
    • Includes removal of dirt, debris, cobwebs, cleaning glass, baseboards, walls, fans, and floors
  • Keep the Service Drive free from standing water
  • Dispose of trash, paper, plastic, and debris from parking lots and exterior areas
  • Perform janitorial duties as needed
  • Monitor and maintain the Guest Lounge and restrooms during business hours
    • Change and label coffee times
    • Check hourly
    • Stock supplies as needed
    • Ensure availability of fresh regular and decaffeinated coffee
  • Monitor and empty garbage cans throughout the day
  • Dispose of empty boxes in office areas at the end of each day
  • Spray and squeegee all Service Lanes at the end of the day

Required Qualifications

• Strong customer service and communication skills
• Ability to follow procedures and attention to detail
• Valid driver's license with acceptable driving record
• Ability to drive manual and automatic transmission vehicles (preferred)
• Physical ability to stand, walk, and move vehicles throughout the workday

Preferred Qualifications

• Prior dealership, valet, or customer service experience
• Familiarity with service drive operations
• Experience working in a fast-paced environment

Key Competencies

• Customer-focused attitude
• Professionalism and reliability
• Time management and organization
• Team collaboration
• Attention to safety and security