ATP Custodial Station Attendant Supervis

About the role

Responsible for performing all supervisor duties over the custodial station attendant department and its employees.

Responsibilities

• Promotes guest service to ensure customer satisfaction through prompt, efficient, and quality staff service
• Oversees and maintains custodial operations on shift, including appropriate staffing for business needs
• Responsible for custodial operations within ATP as well as outside in the fuel area, propane station, parking lot, etc.
• Responsible for supervision of staff, conducting performance evaluations, counseling, training, and disciplinary actions
• Develops, monitors, and routinely inspects daily cleaning assignments against established performance standards, including cleaning bathrooms, walls, carpets, parking lots, fuel areas, and other assigned areas
• Communicates with co-workers and manager, regarding operational concerns, staffing needs, maintenance needs, and/or reports and participates in meeting business goals and objectives
• Promotes effective communication through daily communication with all employees, in staff meetings, informational logs, e-mail, written materials, etc.
• Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc. Administers policies appropriately and consistently
• Routinely monitors shifts, and addresses priorities
• Participates in staff training and development by assessing daily functions and performance training needs and communicating needs with the manager
• Safeguards equipment, tools, and materials safely
• Promotes a clean, safe, and healthy work environment for employees and guests. Promptly addresses hazards and reports all concerns to the manager
• Promotes internal guest service standards by treating employees with courtesy and respectful behavior
• Other related duties as assigned or directed

Qualifications

• One (1) year of supervisory experience
• Two (2) years of retail or convenience store experience
• Experience with cleaning equipment, materials, and cleaning practices
• Knowledge of the SDS book and its content utilization
• High school diploma or GED or 10 years’ experience
• General knowledge of computers and a thorough understanding of Microsoft Word, Microsoft Excel, and Outlook
• Employment history that demonstrates dependability and longevity
• Effective communication skills both verbal and written, ensuring the ability to read and follow directions on equipment, cleaning chemicals, and written instructions
• Requires strong problem-solving, decision-making, and cash-handling skills
• Reliable to work all shifts including day shift, swing shift, weekends, holidays, afternoons, and evenings
• Stand and/or walk for long periods; perform repetitive motions with wrists, hands, and fingers; and maneuver and lift a minimum of 40lbs. chest high
• Requires a criminal history background check
• Must be at least 18 years of age