ATM Technician

About the role

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Responsibilities

• Make on-site visits to locations to repair or install ATM equipment
• Program ATM’s unassisted or with assistance from Technical Support
• Repair and Test ATM parts
• Install, repair or replace ATM signage in customer locations
• Document activities within the PAI system
• Perform preventative maintenance on ATMs as assigned
• Manage parts inventory on assigned service vehicle
• Work with branch lead to manage all parts inventory
• Help loaders and technicians with problem solving and solutions via in person training, phone calls and emails
• Be able to work with manager / projects team to arrange installs and meet deadlines on installs
• May be called upon to load ATMs and run a route if shorthanded or emergency load is requested
• Be able to assign service tickets and coordinate techs with service calls
• Be knowledgeable of ATMs and their working parts
• Drive vehicles from a minimum of 5 days per week, in accordance service calls as they are dispatched/assigned
• Other field and service work as business needs present themselves, within your scope of practice

Qualifications

• High School diploma or equivalent required
• At least 2 years of experience working on ATM machines
• Must be at least 21 years of age
• Ability to prioritize and complete assignments in a timely and accurate manner
• Clean driving record and a valid driver’s license
• Demonstrated ability to maintain confidentiality relating to sensitive information
• Willingness to work some overtime, weekends, and holidays if needed
• Experience with ATM's preferred
• Knowledge of Microsoft Suite to include Outlook, Word and Excel
• Working knowledge of PAI Reports a plus
• Ability to use a mobile device for reporting activity during the day

Skills

• Customer Focus
• Functional / Technical Skills
• Integrity and Trust
• Interpersonal Savvy
• Learning on the Fly
• Perseverance
• Problem Solving
• Situational Awareness
• Time Management

Supervisory / Management Duties

The employee is not responsible for supervising other positions but will be called on to help other employees with less experience and help them through problem solving.