ATM Technician

About the role

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries. We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Responsibilities

• Make on-site visits to locations to repair or install ATM equipment
• Program ATM’s unassisted or with assistance from Technical Support
• Repair and Test ATM parts
• Install, repair or replace ATM signage in customer locations
• Document activities within the PAI system
• Perform preventative maintenance on ATMs as assigned
• Manage parts inventory on assigned service vehicle
• Drive vehicles from a minimum of 5 days per week, in accordance service calls as they are dispatched/assigned
• Other field and service work as business needs present themselves, within your scope of practice

Requirements

• High School diploma or equivalent required
• At least 21 years of age
• Clean driving record and a valid driver’s license
• Demonstrated ability to maintain confidentiality relating to sensitive information
• Willingness to work some overtime, weekends, and holidays if needed
• Experience with ATM's preferred
• Knowledge of Microsoft Suite to include Outlook, Word and Excel
• Working knowledge of PAI
• Ability to use a mobile device for reporting activity during the day

Qualifications

• Customer Focus – Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Functional / Technical Skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Interpersonal Savvy - Relates well to all kinds of people both inside and outside of the organization.
• Learning on the Fly – Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
• Situational Awareness - Being aware of what is happening around you in terms of where you are, where you are supposed to be, and whether anyone or anything around you is a threat to your health and safety.
• Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities.

Skills

• Customer Focus
• Functional / Technical Skills
• Integrity and Trust
• Interpersonal Savvy
• Learning on the Fly
• Perseverance
• Problem Solving
• Situational Awareness
• Time Management

Benefits

PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, status as a victim of domestic violence, status as a victim of stalking, or any other characteristic protected by federal, state or local laws.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.