ATM Field Service Technician

Primary Function/Summary

Perform installation services to customer specifications within timeline and budget parameters. Respond to and resolve requests for service of security, conventional, ATM, and ITM equipment. Complete preventative maintenance work as prescribed.

Responsibilities

• Provide a world class customer experience!
  • Perform low voltage job duties such as wiring, mounting and setup of electronic security installations (Video Surveillance, Access Control Systems, Security Alarm Systems, Phone Entry Systems, etc.)
  • Service access control, video surveillance, security alarm, pneumatic systems, drive through audio systems, locks, and keys.
  • Install and service customer ATM banking equipment.
  • Diagnose hardware and software problems and complete needed repair and resolution.
  • Complete preventative maintenance check-ups as defined by maintenance contract.
  • Complete site surveys as necessary to validate conditions in support of project bids and proposals.
• Document/complete all fields and call notes via electronic applications for each service call.
• Communicate activity and status to manager, dispatch, customer and others as needed.
• Maintain company van and tools in good working order (company expense).
• Interact with customer in a professional and proficient manner.

Skills and Qualifications Required

• Troubleshooting knowledge for low voltage & basic electronic systems
• Analog and IP video knowledge
• Security Alarm wiring, device installation & programming experience
• Proficiencies with Windows 10 & Microsoft Office Products
• Ability to pass background check, drug test and DMV record check
• High School Diploma
• Driver’s License

Preferred

• Minimum 2 years’ experience in security, low voltage and/or locksmithing industry
• Low voltage cabling expertise
• Access control experience
• (Instillation and service of strikes, mag-locks, power door operators, electrified locking hardware etc.)
• Ability & understanding with IP data networks
• Two Year Associates Degree from a Technical College Specifically with training in Electronics or Low Voltage System Design

Job Type

Full-time

Required license or certification

Driver's License

Benefits

• 401k Plan with company match
• Paid Time Off (PTO) and paid company holidays
• Medical, dental and vision
• Life and disability
• Supplemental insurance (accident, hospital and illness)
• Annual clothing allowance

Pay Range

$22 - $30 per hour