Atlassian Engineer

Overview

Allspring is seeking an on-site Atlassian Engineer to provide strategic and tactical leadership for their Atlassian suite of products.

Responsibilities

• Create and manage a strategic vision of the use the Atlassian suite, particularly JSM, JIRA and Confluence.
• Present and lead tactical initiatives to achieve strategic vision, integrating with other enterprise systems (such as CoPilot, Datadog, Power BI, Box, etc.).
• Own Atlassian Cloud administration, including identity and access management, security policies, audit logging, data classification, and compliance controls.
• Define and document services delivered using the Atlassian suite (e.g. incident management, project management, workflow automation, knowledge management, change management etc.).
• Advocate for, design and deliver new services using the Atlassian suite.
• Establish and enforce best practices, governance standards, and processes for the use of the Atlassian suite that meet Allspring’s needs and align with ITSM/ITIL principles.
• Work with cross-functional teams to gather requirements and configure the Atlassian suite — including building automated workflows, creating forms and portals, building reports and dashboards, and troubleshooting issues.
• Manage the Atlassian suite queue. Ensure incidents are resolved and service requests filled according to SLAs.
• Manage platform budgets, licensing, and subscription tiers.

Qualifications

• 4+ years’ experience implementing and managing across the Atlassian suite.
• 2+ years’ leading the use of JSM, JIRA and Confluence across small to medium sized companies.
• Bachelor’s degree in Information Technology or equivalent experience.
• Capacity to prioritize, complete, and resolve issues in a fast-paced setting.
• Must have either Atlassian Certified Professional (ACP) certification in JSM Administration, Jira Administration, or Confluence Administration.
• ITIL Foundation certification.
• Excellent verbal, written, and interpersonal communication skills.
• Remain in stationary position for prolonged periods of time.
• Operate computer programs and software.
• Communicate effectively with audiences in person and in electronic formats.
• Work in a collaborative business environment in close quarters with peers and varying interruptions.

Preferred Qualifications

• 2+ years’ engineering experience with Jira Service Management.
• 2+ years’ engineering experience with Jira.
• 2+ years’ engineering experience with Confluence.
• Atlassian Cloud Organization Admin
• Jira Administration for Cloud
• Managing Jira Projects for Cloud
• Managing Jira Service Projects for Cloud
• Confluence Administration for Cloud
• ITIL Specialist or Strategist certification
• Proficient in Microsoft Office Tools
• Strong attention to detail and organizational skills