Forward Deployed Integrations Engineer

The Opportunity As a Forward Deployed Integrations Engineer at Coursedog, you'll embed directly with our most strategic customers to own their SIS integration from start to finish, working closely with Engineering, Technical Services, our new Integrations Center of Excellence, and each customer's IT and registrar teams. You'll be responsible for getting integrations live correctly and on plan, protecting the live data they depend on, and turning what you learn in the field into repeatable playbooks and product improvements. The work balances hands-on execution with long-term thinking, and customer-by-customer problem solving with building solutions that scale. This role is well-suited for someone who takes ownership of hard technical problems, enjoys being the trusted technical voice in high-stakes deployments, and is motivated by helping institutions get more from Coursedog while making the platform better for every customer that follows. If you're excited by complex SIS integration challenges across Banner, Colleague/Ethos, Workday, PeopleSoft, Jenzabar, and Anthology, and want to help strengthen the integrated data foundation that powers every Coursedog product, this is a chance to do meaningful work at real scale. This position offers a competitive base salary between $90,000 - $110,000, based on experience and qualifications. The role also includes a performance-based variable compensation component, bringing total on-target earnings (OTE) to $110,000–$120,000 when performance objectives are achieved. What You'll Do Embed with customer accounts as the hands-on technical owner and builder, working directly with client IT, registrars, and functional leadsOwn end-to-end environment provisioning for staging and production, ensuring infrastructure is optimized and ready for integration before data flows beginCoordinate SIS connectivity setup with the customer's technical team, managing the handshake process where the customer initiates their side and Coursedog establishes bidirectional data flowConfigure, test, and validate SIS integrations across SIS variants: attribute mappings, field wiring (GET/POST), data transformation logic, effective dating, cross-listing, merge thresholds, and conflict handlingValidate data accuracy throughout the integration setup using test harnesses and sample data, identifying and documenting any mapping issues before production loadMigrate institutional data at scale, planning for volume, merge performance, and client-side data readinessRoot-cause merge and integration failures from merge reports and resolve the underlying cause — not just the ticketTreat write-back with production-grade care: backups, controlled merges, staging/production parity, and rollback discipline (our writes can change live registration data)Build API-based solutions and automations (REST, JSON, scripting) that unblock adoption and eliminate recurring friction at the configuration layer before it becomes an engineering escalationIdentify and build out custom or non-standard SIS fields that don't fit standard Coursedog mappings, solving customer-specific data architecture needs directly rather than routing to engineeringConduct technical sessions with customer IT and integration teams to understand their SIS data structures, data quality issues, and integration constraints, then design solutions that align with best practicesFeed the CoE. Document runbooks and reusable playbooks; partner with Product and Engineering (INT / Integrations Pipeline) to turn recurring fixes into product — validation rules, self-serve health checks, merge explainersCreate clear handoff documentation for the Implementation PM and broader team, including integration architecture, validation results, known constraints, and any custom configurationsDrive adoption and referenceability. Forward-deployed accounts carry an explicit reference and product-feedback mandate What Success Looks Like (first 12 Months) Your accounts go live correctly and on plan, with fewer post-go-live merge failuresZero write-back incidents on your accountsMeasurably fewer issues from your accounts reach the engineering escalation queueA growing library of runbooks and productized fixes contributed back to the CoEYour accounts become referenceable Requirements What You'll Bring 4+ years of experience in data or integration engineering, solutions engineering, or a forward-deployed technical roleExperience building integrations against complex third-party systems of record, ideally SIS platforms such as Banner, Colleague/Ethos, Workday, or PeopleSoftExpertise in SIS data structures, data mapping, and ETL concepts, with the ability to troubleshoot data flow issues on your ownStrong technical skills with REST APIs, JSON and CSV, SQL, and scripting in Python or JavaScriptDemonstrated rigor with production change control, including taking backups, testing in staging first, and treating live data with careAbility to design integration solutions in complex institutional environments, balancing best practices with each customer's constraintsStrong communication skills across technical and non-technical audiences, from running a working session with client IT to explaining timelines and roadblocks to functional leadersAbility to work independently in a remote, fast-moving environment and travel to customer sites as neededKnowledge of higher education operations, such as registrar, academic scheduling, or curriculum workflows, is a plusExperience turning repeated manual services work into tooling or product is a plusA collaborative, customer-first mindset and sound judgment Nice to Have Higher education domain experience (registrar, academic scheduling, curriculum workflows) and familiarity with how registration data flows through institutionsExperience at a company running a forward-deployed engineering modelExperience productizing services work (turning repeated manual fixes into tooling) Not sure if you should apply? Research shows that women and people from underrepresented backgrounds are less likely to apply unless they meet every qualification listed. At Coursedog, we're focused on finding the best person for the role, and that person may come from a non-traditional background. We encourage you to apply even if you don't meet every requirement — our evaluation focuses on your ability to thrive in this role and make an impact. Benefits About Coursedog At Coursedog, our mission is simple but ambitious: to break down barriers to student success. Founded by former college students who were frustrated by outdated academic systems, Coursedog was built to empower higher ed administrators to deliver exceptional educational experiences and make it easier for students to achieve their goals. Since then, we’ve grown into a platform trusted by institutions across the country. Coursedog is the Intelligent Academic Operations Platform, empowering 400+ colleges and universities to better serve over 3.3 million students. Our platform brings together academic scheduling, curriculum and catalog management, assessment, and workflow automation — all designed to adapt to each institution’s unique needs and remove administrative roadblocks so educators can focus on helping students succeed. We’re a remote-first, fast-growing company and a Forbes Top 500 U.S. Startup Employer, with a culture that prioritizes engagement, ownership, and impact. If you’re excited about solving meaningful problems, working with thoughtful teammates, and improving education at scale, you’ll feel right at home at Coursedog. Working at Coursedog Healthcare, Dental & Vision We follow a fixed contribution model to promote equity and transparency. Every employee receives the same annual dollar amount to apply toward medical, dental, and vision coverage. This approach gives you the flexibility to choose the plan that best fits your needs, whether that is a base-level option or more comprehensive coverage. Depending On The Selected Coverage Level, The Company Covers Employee-only coverage: 99% to 65% of monthly premiumsEmployee plus dependents: 77% to 50% of monthly premiums We partner with Aetna and Guardian, and offer access to best-in-class wellness and support programs, including: Spring Health (mental health support)XP Health (vision benefits)Carrot Fertility (family planning support)One Medical (primary care) We also support pre-tax savings through Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA). Retirement Planning To support long-term financial health, we offer a Safe Harbor 401(k) plan from day one of employment. Coursedog provides a 4% employer match on your total compensation (subject to federal limits) each pay period for employees contributing to a tax-advantaged retirement account. Paid Time Off We trust our employees to manage their time responsibly. That’s why we offer an unlimited Paid Time Off policy — because flexibility and balance are critical for sustained excellence and personal well-being. Remote-First Since Inception We were built for distributed work. Our culture emphasizes flexibility over rigidity, outcomes over hours, and transparency over gatekeeping. We are committed to being a remote-first organization indefinitely, empowering you to work where and how you thrive best. Equity As a valued contributor to our collective success, you’ll participate in the upside. All employees are granted equity in the company aligned to your role and tenure. Equity grants are reviewed and adjusted with promotions to reflect your evolving impact. Paid Parental Leave Coursedog supports all parents regardless of gender, family structure, or how you became a parent. All parents receive up to 6 weeks of Paid Bonding Leave at 100% of base pay following the birth, adoption, or foster placement of a child. Birthing parents receive an additional 6 weeks of Paid Medical Recovery Leave at 100% of base pay to support physical recovery following childbirth — for a total of up to 12 weeks of fully paid leave.