Athletics Travel Manager, Duke Athletics
The Role
The Account Manager provides athletic travel support for the university, providing the highest personal service to coaches, athletes, and staff members. The ideal candidate is dependable, and punctual with domestic and international group and individual travel experience.
- Handle vacation coverages for our one-person onsite schools.
- Arrange all aspects of athletic individual travel including GDS domestic and international air, hotel, and car bookings.
- Arrange all aspects of athletic team travel including group contract air, group hotel block, and charter bus bookings.
- Calculate and perform exchanges including group and individual travel, both domestic and international.
- Manage group hotel and bus invoicing to meet monthly deadlines.
- Understand Anthony Travel Group Airline Benefits.
- Understand Anthony Travel Preferred Bus and Hotel Programs.
- Provide excellent customer service to both external and internal customers via phone and email correspondence.
About the Role
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
Qualifications
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Proficient in Sabre GDS with preferred five years travel agency experience.
- Air, car, and hotel booking experience.
- Knowledge of airline exchanges, individual and group pricing records.
- Knowledge of general office PC-based programs, including Microsoft Office 365.
- Strong judgement and decision-making skills.
- Ability to produce accurate work under stress of ticketing deadlines.
- Fast thinking and professional customer service skills.
- Exceptional verbal and communication skills.
- Prior proven competence in managing multiple tasks concurrently.
- Must be able to come to work promptly and regularly.
CORE VALUES
As The Leading Experiences Company In The World, We Strive To Be The Most Innovative And Passionate — The Best Of The Best. We Uphold These Values In Our Quest For Excellence out ahead:
- We move with boldness and urgency, taking smart, calculated risks to push boundaries and lead the future of sports and entertainment.
- We play to win, driven by the relentless spirit of a challenger and the discipline of a champion.
Compensation
Competitive salary, commensurate with experience, and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid time off, and 401k plan.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
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