Athletic Center Front Desk Attendant

About the Role

Love what you do every day in an awe-inspiring setting. Work on 1800 acres of natural beauty in Central Oregon, surrounded by panoramic views of the Cascade Peaks. Join a passionate, award-winning hospitality team dedicated to delivering extraordinary guest experiences.

Responsibilities

• Control access to the facility through positive customer engagements and club check-in policies.
• Answer phones, emails, and texts (via the onsite concierge app Alice) related to Athletic Center operations.
• Book reservations for daily Swim, Gym, Studio, and Youth Programs.
• Use Point of Sale software (JONAS) effectively.
• Facilitate check-in and check-out processes for youth programs and activities.
• Merchandise, market, and sell retail items to guests and members.
• Build relationships with members to understand their needs and expectations.
• Communicate daily activities and opportunities across all departments.
• Adhere to opening and closing procedures of the Athletic Center.
• Assist with additional duties, including maintaining facility cleanliness, serving food, facilitating poolside activities, and stocking locker rooms and fitness amenities.
• Work a flexible schedule week to week.
• Perform other assigned responsibilities and duties.

Requirements

• Effective oral, written, and telephone communication skills.
• Well-developed project management skills.
• Knowledge and enthusiasm for Central Oregon.
• Strong background in customer service and problem resolution.
• Experience in an upscale hotel or resort setting (suggested).
• Ability to build relationships with members, guests, and the local community.
• Ability to multitask and maintain composure under high-volume demands.
• Time management and organization skills.
• CPR/AED/First Aid Certification (required).
• OLCC Server’s Permit (desired).
• Food Handlers Permit (desired).

Benefits

• Medical, Dental, and Vision company-sponsored benefit package for full-time employees.
• 401k with company match.
• Tuition reimbursement program.
• Free golf privileges.
• Seasonal Family Pass to the athletic center.
• Employee discounts at all restaurants, spa services, and retail.
• One complimentary trail ride with Brasada Trails.
• Flex-Rewards Reimbursement Program (up to $600 annually, increasing each year on your Brasada anniversary).
• Company-wide celebrations, including an end-of-season bash, holiday party, and scramble golf tournament/BBQ.
• Generous raffles and team events.