Athlete Service Intern

About the role

At The IRONMAN Group, our purpose is to inspire people to unlock their greatest potential through sport, pushing beyond limits to become the fullest expression of human achievement. Through our BE ICONIC vision, we are building the most loved brands, producing the world’s most inspiring events, and fostering deeply engaged communities that change lives. We aim to empower over a million athletes to cross a finish line each year and inspire a billion people worldwide through the power of the human spirit. As part of our team, you’ll join a high-performance, caring culture where innovation thrives, communities are uplifted, and every achievement, big or small, is celebrated. You’ll help shape experiences that fill hearts, consume minds, and enrich souls. This is more than a job. It’s a chance to be part of a global movement, to lead from the front, and to leave a legacy. Together, we create moments that last a lifetime. The IRONMAN Group is the world's largest operator of mass participation sports, delivering over 200+ events a year across 55+ countries thanks to a passionate global team.

We are seeking a highly motivated individual for the position of Unpaid Athlete Services Intern reporting to the Athlete Services Coordinator based in our Louisville, Colorado office. This unpaid internship is designed to provide a structured, learning-focused experience for a student interested in athlete services, event operations, warehouse logistics, customer service, and sports business. Under the guidance of the Athlete Services Coordinator, the Athlete Services/Operations Intern will observe, learn, and assist with warehouse responsibilities at our Louisville, Colorado warehouse location, as well as support the Athlete Services team with event-specific inboxes and customer service correspondence. We are seeking a student pursuing a Bachelor’s degree who is comfortable in a warehouse setting, able to assist with customer service communications, and interested in gaining practical exposure to the operational work that supports athlete experiences. The internship is intended to complement the intern’s academic program and provide meaningful educational benefit; it is not intended to replace the work of paid employees. Participation in the internship does not create an entitlement to employment at the conclusion of the internship. The intern will not displace regular employees and will work under close supervision. The internship should be tied to the intern’s academic program, coursework, or pursuit of academic credit where applicable.

Contribute to a positive, inclusive, and respectful team environment by demonstrating professionalism, accountability, and collaboration in all interactions. Embrace IRONMAN’s BE ICONIC mindset by bringing an athlete-first perspective, taking ownership of work, and showing pride in delivering exceptional experiences. Communicate openly and constructively with teammates and cross-functional partners to support efficient execution and problem solving. Demonstrate adaptability and a continuous improvement mindset, learning from each event and contributing ideas to improve processes and experiences. Act as a culture carrier onsite and offsite, recognizing that individual behaviors directly shape the athlete, volunteer, and team experience.

Responsibilities

• Participate in supervised learning activities related to athlete services, warehouse operations, event support, and customer service workflows.
• Assist with warehouse-based responsibilities at the Louisville, Colorado location, including organizing materials, preparing shipments, supporting inventory-related tasks, and learning fulfillment processes under supervision.
• Support the Athlete Services team with event-specific inboxes, including learning how inquiries are reviewed, categorized, routed, and responded to in a professional and timely manner.
• Assist with drafting customer service correspondence for review, helping ensure responses are clear, accurate, athlete-focused, and aligned with team guidance.
• Gain exposure to Athlete Services systems and processes, including customer service tools, ticket workflows, documentation practices, and escalation procedures.
• Attend regular check-ins with the Athlete Services Coordinator to discuss learning objectives, warehouse and inbox support activities, progress, observations, and areas for development.

Qualifications

• Currently pursuing a Bachelor’s degree in Business, Event Management, Sport Management, Hospitality, Communications, or a related field.
• Ability to be onsite at the Louisville, Colorado office approximately once per week, subject to the agreed internship schedule.

Skills

• Eagerness to learn, ask questions, and develop practical skills in event operations and premium guest experience.
• Positive, can-do attitude with a willingness to support team priorities in a professional manner.
• Familiarity with Microsoft Office applications preferred.
• Comfort learning in a fast-paced, team-oriented environment.
• Strong attention to detail and ability to follow instructions carefully.
• Ability to handle confidential or sensitive information appropriately and professionally.
• Curiosity, initiative, and openness to feedback.
• Ability to manage time, prioritize learning assignments, and balance multiple tasks.
• Interest in problem solving, process improvement, and understanding how operational decisions support the athlete and VIP experience.
• Clear written and verbal communication skills.

Schedule

The schedule will be limited and flexible to accommodate academic commitments.

Pay

This is an unpaid internship.