ATE Support Services Coordinator

About the role

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended. ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

The Support Services Coordinator supports the day-to-day operations of the training center by managing equipment shipments, coordinating travel and facility needs, and assisting with new hire logistics. This role plays a key part in ensuring a smooth, organized experience for employees and visitors by handling operational tasks with consistency and attention to detail. This is an onsite position.

Responsibilities

• Coordinate the shipment of technology, equipment, and materials to new hires prior to their start date
• Track onboarding logistics using a master checklist to ensure all required items are completed before new hire start date.
• Book and manage travel arrangements for new hires attending in-person training, including flights, hotel accommodations, and ground transportation
• Monitor travel schedules and handle last-minute changes or cancellations, ensuring a smooth experience
• Serve as the primary point of contact for new hires regarding travel and logistics
• Submit tickets for technology setup, system access, and workspace or facility needs
• Confirm new hire start dates, shipping addresses, and travel preferences
• Maintain inventory of supplies and reorder items as needed
• Partner with internal teams to ensure all equipment is prepared and shipped on time
• Schedule and track shipments, resolve delivery issues, and confirm receipt with recipients
• Order and coordinate catering for in-person training sessions, accounting for dietary restrictions
• Support on-site training events by preparing materials, setting up rooms,