ATE Support Services Coordinator

About the role

Automotive Technology Experts (ATE) provides fast and accurate vehicle diagnostic scanning and calibration services for hundreds of customers. Founded in 2019, ATE delivers technological and electrical repair expertise to the collision industry and employs technicians nationwide. The Support Services Coordinator supports day‑to‑day operations of the training center by managing equipment shipments, coordinating travel and facility needs, and assisting with new‑hire logistics, ensuring a smooth, organized experience for employees and visitors.

Responsibilities

• Coordinate shipment of technology, equipment, and materials to new hires prior to their start date.
• Track onboarding logistics using a master checklist to ensure all required items are completed before the new‑hire start date.
• Book and manage travel arrangements for new hires attending in‑person training, including flights, hotel accommodations, and ground transportation.
• Monitor travel schedules and handle last‑minute changes or cancellations, ensuring a smooth experience.
• Serve as the primary point of contact for new hires regarding travel and logistics.
• Submit tickets for technology setup, system access, and workspace or facility needs.
• Confirm new‑hire start dates, shipping addresses, and travel preferences.
• Maintain inventory of supplies and reorder items as needed.
• Partner with internal teams to ensure all equipment is prepared and shipped on time.
• Schedule and track shipments, resolve delivery issues, and confirm receipt with recipients.
• Order and coordinate catering for in‑person training sessions, accounting for dietary restrictions.
• Support on‑site training events by preparing materials, setting up rooms, and welcoming new hires.
• Assist with vendor meetings, internal tours, and events held at the training center.
• Send pre‑arrival communications with onboarding, travel, and logistics details.
• Identify recurring issues or inefficiencies in the process and recommend solutions.
• Maintain documentation and trackers related to onboarding logistics and travel coordination.

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
• 2+ years of experience in logistics, operations coordination, administrative support, or a similar role.
• Strong organizational and time‑management skills with the ability to manage multiple priorities simultaneously.
• Experience coordinating travel, shipments, or event logistics preferred.
• Proficient in Microsoft Office Suite (especially Excel, Outlook) and comfortable learning internal systems or tools.
• Excellent written and verbal communication skills.
• High attention to detail and ability to follow through on tasks with minimal supervision.
• Ability to troubleshoot and adapt quickly to last‑minute changes or issues.
• Professional, service‑oriented attitude focused on delivering a smooth experience for others.
• Comfortable working both independently and in collaboration with internal departments (e.g., IT, Facilities, Training).
• Ability to lift and carry up to 35 lb and stand for long periods in automotive shop environments.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401(k) Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

Minimum pay rate: $18.00 per hour

Maximum pay rate: $25.00 per hour

Schedule

Part‑time, Monday – Friday, 8 am – 1 pm, on‑site.