ATE Field Technician

About the role

Automotive Technology Experts (ATE) is a mobile, field-based service provider specializing in fast and accurate vehicle diagnostic scanning and calibration. Founded in 2019, ATE delivers technological and electrical repair expertise to the collision industry, ensuring vehicles operate as intended by manufacturers. As an ATE Field Technician, you will travel daily to customer sites, performing high-quality diagnostic, programming, and calibration services to uphold ATE’s standards of safety, accuracy, and customer service.

Responsibilities

• Deliver fast and accurate ATE service support to internal and external customers.
• Travel daily to assigned service locations in a company-provided vehicle.
• Perform vehicle services including diagnostics, calibrations, programming, scanning, and wire/connector repair.
• Ensure all services—particularly calibrations—are clearly documented, required per OEM guidelines, and approved prior to execution.
• Conduct test drives to verify system functionality and confirm successful repair outcomes.
• Provide excellent customer service by managing difficult situations with transparency and urgency, communicating professionally with shops and internal stakeholders, and escalating concerns when needed.
• Participate in team meetings and training sessions as assigned.
• Properly care for, maintain, and secure ATE-issued tools, equipment, and vehicles.
• Stay current on ATE and OEM protocols through required training and updates.
• Accurately manage documentation and complete final billing before leaving the site, per MCP guidelines.
• Work assigned schedule, including Saturday coverage as required by market needs.
• Maintain flexible availability to meet customer service commitments across all assigned business days.
• Perform additional duties as assigned.

Requirements

• 2–5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
• Strong working knowledge of ADAS and electrical services, including calibrations (levels 1–3), programming, diagnostics, and wire/connector repair.
• Proficient with electrical diagnostic equipment such as multimeters, power probes, and resistors.
• Ability to perform and interpret vehicle health scans using both factory and non-factory tools.
• Skilled in reading and interpreting OEM and aftermarket service information and wiring schematics.
• Ability to program vehicle modules using factory or approved non-factory software.
• Clear and professional communication skills, both verbal and written.
• Technologically savvy, with proficiency in platforms such as Outlook, Teams, and Word.
• Strong work ethic with a high sense of urgency, self-motivation, and a positive, professional representation of the ATE brand.
• Must be a continuous learner, eager to develop new skills and grow within the role.
• Comfortable working independently in fast-paced, shop environments.
• Willingness and ability to travel daily to service locations (local/regional) using a company-provided vehicle.
• Saturday availability required on a rotating basis (typically every other Saturday, 9 AM - 12 PM or as scheduled).
• Flexible schedule availability to support business operations, including Saturdays.
• Valid driver’s license and a safe driving record.
• Ability to lift and carry up to 50 lbs and stand for extended periods in automotive shop environments.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with company match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

Pay range: USD $25.00–$40.00 per hour, based on job-related knowledge, skills, experience, and relevant certifications.

Schedule

• Daily travel to service locations.
• Flexible availability, including Saturdays on a rotating basis (typically every other Saturday, 9 AM - 12 PM or as scheduled).