ATE Field Technician

Company Overview

Automotive Technology Experts (ATE) provides fast and accurate vehicle diagnostic scanning and calibration services to hundreds of customers, ensuring repairs are safe and vehicles operate as intended. Founded in 2019, ATE delivers technological and electrical repair expertise to the collision industry and employs technicians across the country. The company continues to grow by adding team members who strive for excellence, prioritize customer care, and pursue career advancement through ongoing training.

Job Purpose

The ATE Field Technician is a mobile, field‑based role responsible for delivering high‑quality diagnostic, programming, and calibration services to Crash Champions locations. This position requires daily travel to customer sites and upholds ATE’s standards of safety, accuracy, and customer service, ensuring all service recommendations and documentation align with OEM standards.

Responsibilities

• Deliver fast and accurate ATE service support to internal and external customers.
• Travel daily to assigned service locations in a company‑provided vehicle.
• Perform a range of vehicle services including diagnostics, calibrations, programming, scanning, and wire/connector repair.
• Document all services—especially calibrations—clearly, ensuring they are required per OEM guidelines and approved prior to execution.
• Conduct test drives to verify system functionality and confirm successful repair outcomes.
• Provide excellent customer service, managing difficult situations with transparency and urgency.
• Communicate promptly and professionally with shops and internal stakeholders; escalate concerns when needed.
• Participate in team meetings and training sessions as assigned.
• Properly care for, maintain, and secure ATE‑issued tools, equipment, and vehicles.
• Stay current on ATE and OEM protocols through required training and Champions Connect updates.
• Meet productivity and quality goals while traveling daily to service locations.
• Accurately manage documentation and complete final billing before leaving the site, per MCP guidelines.
• Work assigned schedule, including Saturday coverage as required by market needs.
• Maintain flexible availability to meet customer service commitments across all assigned business days.
• Perform additional duties as assigned.

Requirements

• 2‑5+ years of automotive experience servicing and diagnosing a wide range of vehicle systems.
• Strong working knowledge of ADAS and electrical services, including calibrations (levels 1‑3), programming, diagnostics, and wire/connector repair.
• Proficiency with electrical diagnostic equipment such as multimeters, power probes, and resistors.
• Ability to perform and interpret vehicle health scans using both factory and non‑factory tools.
• Skilled in reading and interpreting OEM and aftermarket service information and wiring schematics.
• Ability to program vehicle modules using factory or approved non‑factory software.
• Clear and professional communication skills, both verbal and written, to explain technical findings.
• Technologically savvy, with proficiency in platforms such as Outlook, Teams, and Word.
• Strong work ethic with a high sense of urgency, self‑motivation, and a positive, professional representation of the ATE brand.
• Continuous learner, eager to develop new skills and grow within the role.
• Comfortable working independently in fast‑paced, shop environments.
• Willingness and ability to travel daily to service locations (local/regional) using a company‑provided vehicle.
• Saturday availability required on a rotating basis (typically every other Saturday, 9 AM – 12 PM or as scheduled).
• Flexible schedule availability to ensure continuous market coverage.
• Valid driver’s license and a safe driving record.
• Ability to lift and carry up to 50 lb and stand for extended periods in automotive shop environments.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401(k) Retirement Plan with match
• Referral Bonus (“Cash From Crash”)
• 5 Paid Holidays

Pay

USD $25.00/Hr. – USD $40.00/Hr.

Schedule

Daily travel to service locations using a company‑provided vehicle. Saturday coverage on a rotating basis (typically every other Saturday, 9 AM – 12 PM or as scheduled). Flexible availability to meet customer service commitments across all assigned business days.