AT Operations Coordinator

About the Role

Easterseals Massachusetts is seeking a detail-oriented and organized AT Operations Coordinator to join our Assistive Technology team. This role provides administrative and operational support that helps ensure individuals receive the assistive technology equipment and services they need to live, learn, work, and participate more independently in their communities. If you enjoy coordinating processes, managing data, tracking information, solving problems, and supporting a mission-driven team, this is an excellent opportunity to build your career while making a meaningful impact.

Responsibilities

• Assisting with equipment purchasing and order management activities
• Receiving, organizing, and tracking assistive technology equipment and inventory
• Processing documentation, service approvals, authorizations, and contract-related paperwork
• Preparing and tracking equipment quotes and service requests
• Maintaining accurate records and data in Salesforce, Excel, OneNote, and other tracking systems
• Monitoring department inboxes and routing referrals, documentation, and requests appropriately
• Following up with staff regarding equipment requests, approvals, documentation, and purchase status
• Tracking inventory, equipment deployments, subscriptions, and renewal activities
• Supporting purchasing, inventory management, contract administration, and other operational processes
• Assisting with continuous improvement initiatives that enhance efficiency and service delivery

Requirements

• Associate degree in Business Administration, Healthcare Administration, Office Administration, Human Services, Accounting, or a related field
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office applications, including Outlook and Excel
• Excellent written and verbal communication skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Ability to maintain confidentiality and accuracy when handling sensitive information

Preferred Qualifications

• Experience in an administrative, customer service, purchasing, healthcare, nonprofit, or operations support role
• Experience working with databases, CRM systems, or data tracking platforms such as Salesforce
• Familiarity with inventory management, purchasing processes, or contract administration

Skills

• Highly organized and dependable
• Detail-oriented and accurate in your work
• Comfortable learning new systems and processes
• A strong communicator who works well with a variety of stakeholders
• Collaborative, positive, and solutions-focused
• Passionate about supporting programs that improve accessibility and independence

Work Environment

• Office-based position
• Frequent use of computers, phones, and office technology
• Collaboration with internal staff, vendors, funding agencies, and community partners
• Occasional flexibility in work hours may be required

Pay

Hourly pay: $20.00-$26.00