Asst Store Mgr -Design Services, Full Time, Pottery Barn

About the role

We hope you're interested in building a home with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply.

Overview of the Assistant Manager of Sales and Service role

You will support the management team in achieving goals by providing World-Class service. You will serve as a role model for building relationships with customers. You will maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

PRIMARY FUNCTION

Drive 70% of sales via In Home Services. Hire, train and develop team of Designers and hold accountability to all Design Crew expectations. Support management team in achieving goals by providing World-Class service. Serve as a role model for building relationships with guests. Maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store.

Essential Duties & Responsibilities

• Lead the Design Crew team to create an exceptional experience for customers & exceed sales and lever goals – 70% of sales generated via Design Crew and Design Services – In Home, Trade, In Store
• Implements and holds accountability to the 1.0-5.0 cadence of clienteling with all Designers
• Develop, implement & manage clientele programs and Lead Generation for Designs to drive sales: excel at managing pipeline
• Accomplish the following: attract, motivate, coach & develop talent to maximize their potential
• Provide exceptional customer service in the store to achieve world-class service standards
• Ensure the sales floor is adequately staffed from a sales & tactical perspective
• Serve as a role model for sales associates in sales generation & service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes & challenges
• Utilize Design Essentials & training resources to educate team on product, improve selling skills & achieve goals
• Develop contests & other programs to motivate associates to increase productivity & raise team spirit
• Assume additional management responsibilities in the absence of Associate or General Manager
• Create & ensure a positive environment where all associates are treated fairly & with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up & outstanding issues through effective use & management of client information reporting system

Criteria

• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities

Physical Requirements

• Must be able to be mobile on the sales floor for extended periods of time
• Must be able to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques

Benefits

• Depending on your position and your location, here are a few highlights of what you might be eligible for:
• A generous discount on all Williams-Sonoma, Inc. brands
• A 401(k) plan and other investment opportunities
• A wellness program that supports your physical, financial and emotional health
• Paid vacations and holidays (full-time)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits (full-time)

About Us

Our Company Founded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.