Asst Guest Services Manager - Hilton Brentwood - Brentwood, TN

Key Responsibilities

• Deliver warm, polished, and anticipatory service to all guests.
• Maintain hotel guest service standards at all times.
• Contribute to hotel profitability and overall guest satisfaction.
• Support daily front office operations, ensuring efficiency and service excellence.
• Aid in VIP arrivals, special accommodations, amenities, and guest preferences.
• Cook up with Reservations, Housekeeping, and other departments to ensure seamless service.
• Step in to perform front desk, reservations, or operator duties as needed.
• Handle guest concerns with professionalism, discretion, and sound judgment.
• Assist with scheduling, forecasting arrivals and departures, and managing room inventory.
• Participate in Manager on Duty (MOD) rotation and support operations during emergencies.

Qualifications

• Minimum of three (3) years of hotel or guest service supervisory experience.
• Strong communication, organizational, and guest-relation skills.
• Ability to remain poised in a fast-paced, service-oriented environment.
• Flexible schedule, including evenings, weekends, and holidays.
• High School Diploma or equivalent required; college degree preferred.
• Authorization to work in the U.S. required.
• Familiarity with hospitality systems.

Physical Requirements

• Ability to stand for extended periods and move throughout the property.
• Ability to lift up to 25 lbs.

Team Driven and Values Based Culture

Annual Salary is $50,000

Team Driven and Values Based Culture

Medical/Dental/Vision Health Saving Account

Life insurance

Vacation & Holiday Pay

Employee Assistance Program

401(k)

Career Growth Opportunities

Third Party Perks (Movie Tickets, Attractions, Other)

Employee discounts

Hotel Equities is an Equal Opportunity employer.