Asst. General Manager

Job Description

The Asst General Manager is responsible for meeting studio sales goals, membership renewals, and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders), and securing member referrals. They must exemplify leadership qualities in all areas of the business, building lasting relationships with prospective and current members to build a strong ambassadorship and retain members.

Requirements

• 2+ years of retail/service sales or fitness sales experience.
• Confident in generating personal sales and training Sales Reps in sales.
• Able to manage and drive 2 revenue streams: memberships and retail.
• Fluent in English with excellent communication and strong interpersonal skills.
• Able to excel in a fast-changing, diverse environment.
• Able to recognize areas of improvement and make changes using good judgment.
• An affinity and passion for fitness.
• Solid writing and grammar skills.
• Solid organizational skills, proficient in data management, able to prioritize and meet deadlines.
• Professional, punctual, reliable, and neat.
• Strong attention to detail and accuracy.
• Trustworthy and able to handle confidential information.
• Able to work harmoniously with co-workers, clients, and the general public.
• Proficient with computers and Studio software.

Duties

• Lead Generation
• Strategically engage in marketing efforts to generate leads for the studio
• Lead Management
• Following the LASER process to convert Leads to Members
• New Member Acquisition and Conversion
• Membership and Rider Relations
• Build rapport and lasting relationships with members
• Retain existing members and engage them in a way that generates referrals
• Handle all Rider concerns with a solutions-focused attitude in a timely manner
• CBX Team
• Hire and train new CBX Team Members
• Manage CBX schedule
• Supervise CBX Team Performance and Drive Results
• Financial Performance
• Collaborate with Studio Owner to set monthly, weekly, and daily targets
• Conduct pre-planning on a monthly/quarterly basis to ensure financial targets are met
• Operations
• Maintain cleanliness and organization of the Studio
• Ensure all technology is working and submit trouble tickets when necessary

Compensation & Benefits

• This position offers a competitive base salary based on experience and performance.
• Commission paid on sales
• Complimentary CycleBar Classes at Studio

About the Role

CycleBar is the world's first and only Premium Indoor Cycling™ franchise. We offer concierge-level service, premium amenities, and an invigorating, concert environment designed to Rock Your Ride. We are an inclusive, inspiring, low-impact/high-intensity cycling experience for all ages and body types. No matter where you are in your fitness journey, CycleBar will calm your mind, elevate your mood, and revive your senses.