ASST GENERAL MANAGER

About the role

Working as a Floating Assistant General Manager, you are responsible for maintaining the account along with the Local General Manager in accordance with the approved budget while meeting the client, United Airlines Lounges' expectations. You will conduct safety, sanitation, and maintenance programs while maintaining excellent relationships with employees, guests and the client as well as other departments within the operation. You will promote the professional growth and development of the entire team and foster strong interdepartmental relations, integrating the dining service department with the facility plan of operations. You will support the SFO, DEN, EWR, and ORD airports.

Responsibilities

• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws
• Interview, hire, train and coach employees and managers
• Participate in employee meetings and training programs
• Maintain food cost while ensuring quality standards
• Manage purchasing and inventory controls
• Be knowledgeable on HACCP controls along with proper storage and use of food
• Perform related duties and special projects as assigned

Preferred Qualifications

• Bachelor’s degree is preferred, or equivalent professional experience
• Five to seven years upscale food service experience, including one year experience of multi-unit management
• Excellent leadership and organizational skills, flexible and adaptable to constant changes and must possess attention to detail
• Supervisory, scheduling, training and coaching skills
• Effective problem solving and conflict management skills
• Ability to travel up to 100% of the time
• Ability to multi-task as well as stay on task and concentrate with constant interruptions
• Monitor food purchasing, food costs, preparation, production and inventory control
• Prepare and monitor budgets, flash reports, financial targets and forecasts
• Menu planning in consultation with chefs
• Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports
• Monitor compliance with health and fire regulations regarding food preparation and serving
• Review work procedures and operational problems in order to determine ways to improve service, performance, and/or safety
• Excellent communication skills both written and verbal
• Exceptional business etiquette and client relations
• Manage time effectively and prioritize tasks to meet deadlines
• Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint
• Strong catering experience required
• ServSafe or Department of Health certification a plus

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.